Knowledge base

Pro Tools 10.3.4 Qualified Apple Computers

Posted in Pro Tools

The following Apple computers have been tested and approved by Avid for use with Pro Tools 10.3.4 software and Mac OS X 10.6.8 to 10.8.3 and for use with Pro Tools Express 10.3.4 software for Mac OS X 10.7.4 to 10.8.3:

See Also: Pro Tools 10.3 Approved Audio Interfaces and Peripherals

Desktops

  • Mac Pro
    • Mac Pro "Westmere"(all models, all speeds)
    • Mac Pro "Nehalem" (all models, all speeds)
    • Mac Pro "Harpertown" one or two Quad-Core 2.8, 3.0, 3.2GHz*
    • Mac Pro "Clovertown" two Quad-Core 3.0GHz*
    • Mac Pro "Woodcrest" two Dual-Core 2.0, 2.66, 3.0GHz*
      • * Harpertown, Clovertown and Woodcrest models not explicitly tested with Pro Tools 10.3 or Mac OS X 10.8 (Mountain Lion) --use the info from the HD page about performance issues. 
  • iMac
    • Intel i5, i7
    • iMac 21.5-inch, Late 2012
    • iMac 27-inch, Late 2012 
  • Mac Mini
    • Intel i7: 2.3GHz  quad-core Intel Core i7 Mac mini (6,2)
    • Not Tested - Intel i5: 2.5GHz dual-core Intel Core i5

Laptops

  • MacBook Pro with Retina display 15-inch (all models) and 13-inch (Late 2012)
    • Use of Thunderbolt to FireWire and Thunderbolt to Ethernet adapters may be required
    • Daisy-chaining of Thunderbolt hard drives and monitors require the use of a dedicated Thunderbolt port
      • Click here for known issues with Retina display MacBook Pro.  
  • MacBook Pro
    • 17-inch and 15-inch models with Core i5 and i7 processors
    • 17-inch, 15-inch, and 13-inch aluminum "Unibody" models with Core 2 Duo "Penryn" processors
    • 17-inch and 15-inch Core 2 Duo (T8300/T9300) "Penryn" models (introduced early 2008)
    • 17-inch and 15-inch Core 2 Duo (T7500/T7700) "Santa Rosa" models (introduced mid 2007)
      • Click here for a known issue with Pro Tools 10.3.2 and 10.3.3
  • MacBook
    • MacBook not explicitly tested with Pro Tools 10.3

Miscellaneous

  • Adapters
    • Thunderbolt to FireWire Adapter
    • Thunderbolt to Gigabit Ethernet Adapter
    • USB-to-Ethernet Adapter
  • Monitors
    • Apple Thunderbolt Display
      • The following on the Apple Thunderbolt Display can be used:
        • USB 2.0 ports
        • FireWire 800 ports
        • Gigabit Ethernet ports
        • Thunderbolt ports

Overview page:

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Fast Track Duo Drivers

Posted in Pro Tools

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Avid Knowledge Base
Fast Track Duo Drivers

Last Updated : April 8, 2013
Products Affected :

See the Fast Track Duo product page for more info.
Mac Drivers
Date Version Info Link
Apr 7, 2013 n/a*
  • Initial release
n/a*
* Fast Track Duo is a class-compliant device for Mac OS X and iOS-compliant for iPad, so no drivers are required.


Windows Drivers
Date Version Info Link
Apr 7, 2013 1.0.2
  • Initial release
download



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Fast Track Solo Drivers

Posted in Pro Tools

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Avid Knowledge Base
Fast Track Solo Drivers

Last Updated : April 8, 2013
Products Affected :

See the Fast Track Solo product page for more info.
Mac Drivers
Date Version Info Link
Apr 7, 2013 n/a*
  • Initial release
n/a*
* Fast Track Solo is a class-compliant device for Mac OS X and iOS-compliant for iPad, so no drivers are required.


Windows Drivers
Date Version Info Link
Apr 7, 2013 1.0.2
  • Initial release
download



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Pro Tools Patch Updates

Posted in Pro Tools

The most current versions of Pro Tools can be found on the Pro Tools Updates page.

To receive notifications when new versions are posted to the site, simply subscribe to this Knowledge Base Article. You will be notified via email when this article is updated with the latest driver information.

Latest versions as of December 20, 2012:

Product Release Patch
Pro Tools HD 10.0

10.3.4 Mac/Windows

9.0.6 Mac/Windows

Pro Tools 10.0

10.3.4 Mac/Windows

9.0.6 Mac/Windows

Pro Tools Express 10.2

10.3.3 Mac/Windows

Pro Tools MP 9.0 9.0.5 Mac/Windows
Pro Tools LE 8.0 8.0.5 Mac

8.0.5 Windows

Pro Tools M-Powered 8.0 8.0.5 Mac

8.0.5 Windows


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Unique IDs of audio files are not being checked for duplicates when importing audio into Pro Tools using Drag & Drop (this can result in displaying/referencing the wrong audio files)

Posted in Pro Tools

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Avid Knowledge Base
Unique IDs of audio files are not being checked for duplicates when importing audio into Pro Tools using Drag & Drop (this can result in displaying/referencing the wrong audio files)

Last Updated : April 2, 2013
Products Affected : Pro_Tools_1_6, Pro_Tools_HD

This is a known issue in Pro Tools 10.2-10.3.3.

Error when launching Pro Tools: Missing iLok license

Posted in Pro Tools

Pro Tools (v9 and later), Pro Tools HD (v7 and later), and Pro Tools M-Powered (all versions) use iLok copy protection.

If you get this error:

  • Verify that your iLok is connected and recognized.
  • Verify that you have a valid license for the installed version of Pro Tools (Pro Tools HD software needs both Pro Tools and Pro Tools HD licenses installed).  Check your iLok at ilok.com.
  • Users with Pro Tools 10 on Windows 7 click here
  • One user with Pro Tools 9.0.5 on Windows reported they needed to update their motherboard firmware (Intel dx58s02 with a 990X Processor) to get Pro Tools to recognize the license.
  • Mac users can resolve this error by disconnecting the iLok from the computer and reconnecting it.

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VENUE FOH and MIX Rack RAM and Hard Drive Spec

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Avid Knowledge Base
VENUE FOH and MIX Rack RAM and Hard Drive Spec

Last Updated : March 29, 2013
Products Affected : D_Show_FOH, Mix_Rack

What are the RAM and Hard Drive specs for the VENUE FOH and MIX Rack?
Hard Drive
  • 3.5"
  • 7200 RPM
  • IDE
  • 80GB or higher

RAM 
  • Density - 256MB
  • Pin Count: 184-pin
  • Version: Un-buffered
  • Package: DIMM
  • Speed: PC2700
  • Data Rate: 333 MT/s
  • CAS Latency: 2.5
  • Voltage: 2.5V
  • ECC: Non-ECC
  • Up to 2GB total RAM

*DDR 333 is also okay. All RAM replacements and/or upgrades should be a matched pair (i.e install two 1GB RAM cards for 2GB total RAM).

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Pro Tools Express 10.3.3 Info & Downloads

Posted in Pro Tools

* For Mac Pro computer support with Mountain Lion a Nehalem (4,1) or later is required.  See the following link for a full list of Qualified Apple computers with Pro Tools 10.3.  Also, some device drivers are not officially supported with Mountain Lion.  Click here for more info on Mountain Lion OS compatibility.  

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