Knowledge base

Windows Specifications for Avid Symphony v5.5.x

Posted in Pro Tools

Consult the "Windows Specifications for Avid Symphony v5.5.pdf" documentation at the bottom of the page.

For Media Composer 6, Symphony 6 and Newscutter 10 Qualified Systems click here

Update March 28, 2013:
 

  • Added K4000 support for z820


Update December 27, 2012:
 

  • Added z820 support


Update: May 16th, 2011:

  • Added support for Win 7 SP1 (service Pack 1)

Update: April 4th, 2011:

  • Added support for NVIDIA Quadro 4000 on HP z800 (6-Core systems only).
    • Requires Symphony 5.0.3.8 and higher
    • Requires Win 7 and NVIDIA driver 259.77

Update: February 24th, 2011

  • Microsoft released SP1 for Windows 7 on February 22nd. At this time, Avid does not support SP1 for Windows 7 on Symphony systems.

 

For BIOS information and installers, see BIOS Information for HP Video Editing Platforms

Read Full Article

Avid Qualified Systems and IO hardware for Media Composer 6, Symphony 6, Newscutter 10, Assist 2.5-2.6, and Instinct 4.0-4.1

Posted in Pro Tools

Avid-Qualified Systems and IO Hardware:

Windows: Qualified PC systems for Media Composer 6, Symphony 6, Newscutter 10, Assist 2.5, and Instinct 4.0

Mac: Qualified Mac systems for Media Composer 6 and Symphony 6

Avid Configuration Guidelines and Slot Configurations

3rd-party Open IO hardware:

3rd-party Open IO hardware is qualified by each manufacturer. For the latest information, refer to the manufacturer's website. For a general overview and links to the manufacturer's sites, see the following document:

Open IO Frequently Asked Questions

Important: Avid dedicates a significant amount of engineering resources and time to test and qualify specific platform configurations. Please note that we cannot provide support should you choose to use a non-Avid-qualified system.

System Recommendations for Feature Performance

Read Full Article

Avid Media Composer Documentation and Version Matrix

Posted in Pro Tools

Back to search Results
Avid Knowledge Base
Avid Media Composer Documentation and Version Matrix
What Operating System, QuickTime version, and nVidia driver should I have installed for my version of Avid Media Composer?

Last Updated : March 26, 2013
Products Affected : All, Media_Composer

What Operating System, QuickTime version, and nVidia driver should I have installed for my version of Avid Media Composer?

Attachment:  Avid Media Composer Version Matrix.pdf

Read Full Article

AMA Auto Mount

Posted in Pro Tools

< Back to search Results
Avid Knowledge Base
AMA Auto Mount

Last Updated : March 26, 2013
Products Affected : Media_Composer, NewsCutter, Symphony

Why wont my AMA drives auto mount?


This can happen when the Windows service 'Shell hardware detection' is disabled in Windows computer management. This service is probably disabled by your system administrator to prevent the distribution of 'Autorun' viruses.
 
To re-enable this service right click 'My Computer' and choose 'Manage'. In the Computer Management window that now opens choose 'Services' and then lookup 'Shell hardware detection' in the services list. Double click the service and choose 'Automatic' at 'Startup type'. Then click the 'Start' button


**After enabling this service you will need to restart the machine.


Also inside control panel make sure that "Auto Play" is set to run for all media and drives.

Read Full Article

Creating a Studio

Posted in Pro Tools

You create the Studio by naming up to eight AirSpeeds with a common Host Name and a unique number after the name. The name and the number are separated with a dash (–). Do not add any spaces between the name, dash, and number. Also, do not use more than one dash in the name. The Studio consist of AirSpeeds using the naming format of studioname–1 through studioname–8, which allows the Avid editing system to easily locate the members of the Studio.

When naming the AirSpeed members to create a Studio, the first AirSpeed name in the Studio must include the “–1” in the name. The second AirSpeed you add to the Studio must include “–2” in the name, and so forth. You cannot skip a number in the Studio name. For example, you must use studioname–1, studioname–2, studioname–3 and cannot use studioname–1, studioname–3, and studioname–4.

Read Full Article

Using The Studio

Posted in Pro Tools

Back to search Results
Avid Knowledge Base
Using The Studio
Editor, Airspeed, STP, Send-To-Playback, Studio

Last Updated : March 27, 2013
Products Affected :

Using the Studio
When the Avid editing application starts and connects to the Avid Unity environment, the playback devices are made available to the Avid editing system.

Continue Reading

FPGA UPDATE FAILED: ERROR UNKNOWN, VALUE 1062

Posted in Pro Tools

Back to search Results
Avid Knowledge Base
FPGA UPDATE FAILED: ERROR UNKNOWN, VALUE 1062
Airspeed MultiStream FPGA update error

Last Updated : March 22, 2013
Products Affected :

FPGA UPDATE FAILED: ERROR UNKNOWN, VALUE 1062

When upgrading from 1.8.X to 1.8.8 or later, you may encounter this error when the FPGA hasn’t upgraded along with the Airspeed application, or it was done incorrectly.

Solution:
 
Have the customer do the following:
--Open the Airspeed Monitor app and disable all the applications. This will close the AMS application and Transfer Engine.

The Airspeed Multi Stream Application Monitor

--Have them enable the FPGA Update App. This will run through a cycle, opening a "FPGA UPDATE APP cmd window. See if it works through the error.

User-added image

If this fails, do the following:
--Run the hardware diagnostics several times and gather those logs from the DIAG_LOG_FILES.

*For details on this step, in the Avid AirSpeed Multi Stream Installation and User’s Guide, go to page 367 (Performing Hardware Diagnostics)
 
--Finally, us the Airspeed Log Collect tool and gather ETW logs after having done the FPGA update previously, this will contain information about the error.

Read Full Article