Knowledge base

Cannot mount filesystem error when booting clustered servers

Posted in Pro Tools

The suggestion solution is to have two fstab files

/etc/fstab_nogluster
/etc/fstab_gluster

then copy the /etc/fstab_nogluster file to the /etc/fstab directory.

Additionally, you must edit the /etc/rc.local file and add three lines, as demonstrated below.

Original rc.local text content:

#!/bin/sh
# This script will be executed *after* all the other init scripts.
# You can put your own initialization stuff in here if you don't
# want to do the full Sys V style init stuff.

touch /var/lock/subsys/local

Edited rc.local text content (added lines in bold):

#!/bin/sh
#
# This script will be executed *after* all the other init scripts.
# You can put your own initialization stuff in here if you don't
# want to do the full Sys V style init stuff.

touch /var/lock/subsys/local
cp –f /etc/fstab_gluster /etc/fstab
mount –a
cp –f /etc/fstab_nogluster /etc/fstab

Then you are ready for the next server reboot or failover.

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Pro Tools 11.0 Approved Audio Interfaces and Peripherals

Posted in Pro Tools

Important Note: If you are upgrading to Pro Tools 11, please download and install the latest drivers for your hardware from the following page:

Pro Tools Audio Devices, Interfaces, Peripherals and Control Surfaces
The following Pro Tools audio interfaces provide varied supported with Pro Tools 11.0 software:

Officially Supported

  • Non-HD Audio Devices
    • 003
    • 003 Rack
    • 003 Rack+
    • Mbox (3rd gen)
    • Mbox Mini (3rd gen)
    • Mbox Pro (3rd gen)
    • Eleven Rack
    • Mbox 2
    • Mbox 2 Micro
    • Mbox 2 Mini
    • Mbox 2 Pro
    • Fast Track Duo
    • Fast Track Solo
    • Fast Track C600
    • Fast Track C400
    • MobilePre MKII
    • Fast Track Ultra 8R
    • Fast Track Ultra
    • Fast Track Pro
    • Fast Track
    • SC48
    • S3L systems
    • FOH Rack with FWx option card
    • Mix Rack with FWx option card
  • Avid Control Surfaces
    • C|24
    • EUCON 3.0 Control Surfaces

Not Officially Supported (Untested)

  • Non-HD Audio Devices
    • Digi 002 Console
    • Digi 002 Rack
  • Avid Control Surfaces
    • Command|8
    • HUI
    • HyperControl
    • DeckLink

Not Compatible (Will Not Work)

  • Audio Devices
  • Avid Control Surfaces
    • ProControl Main Unit
    • ProControl Edit Pack
    • ProControl Fader Pack
    • Control|24

Overview page: Pro Tools 11 System Requirements


* Please Note: The original Mbox (1st generation) and Digi 001 are not compatible with Pro Tools 9 and higher, and are not eligible for the Pro Tools LE to Pro Tools 11 Crossgrade. Your hardware serial number from one of these Avid audio interfaces is required for the special Pro Tools 11 Crossgrade from LE pricing:

  • Mbox Family (3rd Generation) — Mbox Pro, Mbox, Mbox Mini
  • Eleven Rack
  • 003 Family — 003 Rack, 003 Rack+, 003 (console)
  • Mbox 2 Family (2nd Generation) — Mbox 2 Pro, Mbox 2, Mbox 2 Mini, Mbox 2 Micro
  • Digi 002 Family — Digi 002 Rack, Digi 002 (console)
  • VENUE FWx Option Card

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Media Composer 7.0 Licensing Matrix

Posted in Pro Tools

Your Media Composer 7 license will allow you to run previous versions of Media Composer, and if you have the Symphony option, you can run previous versions of Symphony as well.

In order to use a Media Composer 7.0 software license with Media Composer 6.5.3, Media Composer  6.0.4, Symphony 6.5.3 or Symphony 6.0.4 you must use the full installer to install. The patch versions of these installers do not contain the updated Avid License Control utility which recognizes the Media Composer 7 Activation IDs as valid. 

Versions previous to Media Composer 6.5.3, Media Composer 6.0.4, Symphony 6.5.3 and Symphony 6.0.4 will not recognize a Media Composer 7.0 Activation ID. Dongles will work to run previous versions.

To run Symphony 6.5.3 or 6.0.4, use your Symphony Option Activation ID in Avid License Control

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How to Delete Media Indexer (MI) cache files on Interplay Editor / Clients

Posted in Pro Tools

 Location of MI cache files may be in either:

(PC)
C:\ProgramData\Avid\AvidMI

C:\AppData\local\Avid\AvidMI

C:\Program Files\Avid\AvidMI\state

(Mac)
Mac HD > Applications > Avid Media Indexer > state

WinXP

  1. Click Start > Programs > Avid > Avid Service Framework > Avid Workgroup Properties > click STOP (wait for services to Stop) > click Apply then OK
  2. Open My Computer > C drive > Program Files > Avid > AvidMI > state
  3. You will see files with extension .cache and one with .bak
  4. Create a new folder on the Desktop: name it ‘old cache’
  5. Cut & move all .cache files plus .bak to ‘old cache’ ** in the rare event that the situation gets abnormal, we can revert to these old cache files
  6. Click Start > Programs > Avid > Avid Service Framework > Avid Workgroup Properties > click START (wait for services to Start) > click Apply then OK
  7. Click Start > Programs > Avid > Avid Service Framework > Service Configuration
  8. As this launches, you may be prompted to enter a “workgroup name.”  This is the Interplay workgroup name.  Enter this name and click connect.  Ask staff if you are unsure.
  9. As Service Configuration opens, hostnames should populate on the left side
  10. Look for the bolded out host (this is the computer you are on).  Click the triangle, and select Media Indexer.

How to use Pro Tools without an audio interface on Windows and ASIO4ALL

Posted in Pro Tools

*Although this guide is intended to allow you to use ASIO4ALL with Pro Tools, ASIO4ALL is not officially supported or qualified by Avid for use with Pro Tools. We have found this configuration to work best for customers, but it has not gone through Avid's qualification processes. For a list of officially supported audio interfaces, refer to the Pro Tools system requirements pages.

Requirements:

  • Windows 7 or Windows 8 (Pro Tools 11 only)
  • Pro Tools 9 or higher
  • ASIO4ALL
  • Built-in sound card
Once you have Pro Tools and ASIO4ALL installed, launch Pro Tools, go to the Setup menu in Pro Tools and choose Playback Engine. Make sure that "ASIO4ALL v2" is selected at top of the window.

User-added image

ASIO4ALL should automatically detect your computer's built-in sound card and route audio through it. If you're not getting audio playback from Pro Tools through your computer's built-in speakers, make sure that ONLY your built-in sound card is enabled in ASIO4ALL. Should you need to configure settings for ASIO4ALL, go to the Setup menu in Pro Tools and choose Hardware, then click Launch Setup App. 

User-added image

Refer to page 3 of the ASIO4ALL v2 Instruction Manual for instructions on how to configure the Device List. A shortcut to this document should automatically be installed to your desktop. If you are still unable to get playback from your computer's built-in speakers, try disabling the built-in sound card in the Windows Control Panel or refer to ASIO4ALL's troubleshooting forum.

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HP Z420 Compatibility Information with Pro Tools 10.3 and higher

Posted in Pro Tools

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Avid Knowledge Base
HP Z420 Compatibility Information with Pro Tools 10.3 and higher

Last Updated : August 27, 2013
Products Affected : Pro_Tools_1_6, Pro_Tools_HD

HP Z420 AVID Pro Tools HD Qualified System Specification

Z420 Single Processor Workstation support with Pro Tools 10.3 to Pro Tools 11.x

Z420 Hardware Configuration


Processor Requirements
 
Supported Processors
  • Intel Xeon E5-1620 3.60Ghz 10MB 1600 4C Processor "Sandy Bridge-EP"
  • Intel Xeon E5-1660 3.30Ghz 15MB 1600 6C Processor "Sandy Bridge-EP" 
  • Intel Xeon E5-2665 2.40Ghz 20MB 1600 8C Processor "Sandy Bridge-EP" 
  • Intel Xeon E5-2687W 3.10Ghz 20MB 1600 8C Processor "Sandy Bridge-EP" 

Graphics Requirements
 
Supported Nvidia Graphics Cards
  • NVIDIA Quadro 4000
  • NVIDIA Quadro 2000
  • NVIDIA Quadro 600
  • NVIDIA Quadro K4000
  • NVIDIA Quadro K2000
  • NVIDIA Quadro K600
  • Note: there is a known issue with the NVIDIA Quadro 5000.

Delay or latency when playing your MIDI keyboard in Sibelius

Posted in Pro Tools

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Avid Knowledge Base
Delay or latency when playing your MIDI keyboard in Sibelius

Last Updated : August 19, 2013
Products Affected : Sibelius

Delay or latency when playing your MIDI keyboard in Sibelius

If there’s a delay between you playing your keyboard and you hearing the sound, this isn’t because there’s a problem in Sibelius but because your sound card or audio interface is taking too long to process the sound.

Play Frame Error on Interplay Assist

Posted in Pro Tools

First check the following:

1. Right click on My Computer
2. Click Manage
3. Click Device Manager
4. Click Network adapters
5. Double click your NIC Card (e.g. Broadcom Gigabit Controller)
6. Either:

a) Click Advanced > select Link Speed > choose Auto > click OK
b) Click Link Speed > change Speed and Duplex to 1.0GB > click OK

7. Close and relaunch Assist

If Link Speed was set correctly, then check next:  

1.  Unity ISIS / Medianet must be logged in. Ensure the ISIS / Medianet login, has READ ACCESS to the workspaces necessary for the Assist user.

**If using Unity Medianet Connection Manager, ensure that the Assist station can get to the UNC paths of the workspaces, e.g. copy and paste in Explorer window  \\Unity File Manager hostname\Avid MediaFiles\MXF\folder name  The file manager name should not be entered as an IP address.  It should be entered as hostname

2.  If Dynamic Relink is enabled, ensure the proper resolutions are set for the Assist user.  If Dynamic Relink is disabled, or never was in use, this can be ignored.

3.  Check you are using a working network cable with enough bandwidth (e.g. Cat5 instead of Cat3). 

4.  Check network bandwidth from Assist to the workspaces.  Use proper tools to ensure bandwidth health (for example, Path Diags)

From the Avid Interplay Software Installation and Configuration Guide on mounting workspaces:

"Avid editing applications, Interplay Assist, and Avid Instinct require Avid shared storage client software to function as clients in an Avid Interplay workgroup.

Bluefish444 Open IO Frequently Asked Questions

Posted in Pro Tools

www.bluefish444.com/avid/

 
 

Certified Bluefish444 Hardware:

  • Create|HD
  • Create|3D
  • Create|3D Ultra


Please check the Bluefish444 website link above for more information.
 

Windows:

The latest Bluefish444 installer for window makes the Open IO integration feature complete.
·         Audio Punch In
·         Hardware Release/Acquire
·         Hardware video scaling acceleration
·         Input and Output hardware video scaling
·         Hardware colour space conversion 12-bit precision
·         Audio output mapping
·         RS422 machine control

MAC OSX:

The latest Bluefish444 installer for Apple MAC OSX brings new hardware benefits and extended system support.
·         Hardware Release/Acquire
·         Hardware video scaling acceleration
·         Input and Output hardware video scaling
·         Hardware colour space conversion 12-bit precision
·         Audio output mapping
·         Thunderbolt Compliant through certified Thunderbolt PCIe Expansion chassis http://www.bluefish444.com/support/compatibility/hardware/Expansion.asp

 

 Changes in Media Composer 6.0.3, Symphony 6.0.3, and NewsCutter 10.0.3

 

  • The editing application will automatically release the hardware if you switch to another application. It will be reactivated when you switch back to the editing application.This allows other applications to use the hardware.
  • Hardware toggle button allows the editor to bypass the hardware and switch to software-only mode. This allows you to enable and disable the hardware for use with other software, for example After Effects. This also allows you to access certain software only features such as Full Screen Play.
  • Audio Punch-in support. If your Open I/O device allows you to record and play simultaneously, you can perform an Audio Punch-In.

Survival Guide Video Series Master List

Posted in Pro Tools

Troubleshooting 101,
Quick tips, and much more covering Avid's entire product line from Editor to Shared Storage, Interplay and Newsroom to 
Professional Audio. 

Professional Services and Customer Success have come together to bring you the most useful content that will not only show you
some things you might not already know, but it will also better prepare you in the event you might need to start a web case or call support. 

Knowing exactly what logs to gather, what basic troubleshooting steps to perform first, and how to be better prepared before calling 
support will help us come to a resolution quicker and easier!

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