Avid Support Center (Portal) access information
The Avid Support Center also known as the Portal is integrated into the Avid Master Account on avid.com. We made this change based on customer feedback and provides our customers with a better, more streamlined single sign-on process to manage their accounts. This is the first step as Avid transitions from the Avid Support Center to an Enhanced Support Community.
Customers will now have access to:
- Avid Video Download Center
- Avid Pro Video Community
- My Products - Avid Online Store Purchases
- Avid Support Center (Portal)
- Avid Vantage
- Profile Settings
- And more.....
What this change means to you:
- Customers will only need a single login to submit, manage and review Support cases
- With this same login, customers will have the ability to access the most commonly used account links, applications and profile settings
As part of this change, customers will need to do one of the following on the pop up window that is presented the first time you access the new web page:
1. If you already have an Avid Master Account
If you already have an Avid Master Account, login using the same email address as you have used to login and manage your Avid Online Store purchases, Download Center access and Community login in the past.
2. If you already have an Avid Master Account but you are using a different email address for the Avid Support portal
If your existing Avid Support portal account and Avid Master Account use different email addresses for login, they will need to be merged together. The existing Master Account email address must change to the same email address used with the Support Portal account. We can support you in this process.
Merge my Avid Support Center (Portal) and Master Account here
3. If you DO NOT have an Avid Master Account
If you do not have a Master Account but you do have an existing Support Portal Account, you will need to create a Master Account . You will need to use the same email address you have used to login and manage your Support Portal in the past. You will then be able to manage historic Support Portal cases and gain access to the Download center, Community, Online Store purchases and more.