Last Updated : June 27, 2013 Products Affected : iNEWS

I have installed a new iNews MOS  Gateway but it won't start up.

 This is in the log:

2010/12/29 12:24:27.907 ***************MOS Gateway Started.******************
2010/12/29 12:24:27.907 Product Label: MOS Gateway 3.0.2.9
2010/12/29 12:24:27.907 Compile Date: 2010-07-21
2010/12/29 12:24:27.907 Version Control Label: MOS Gateway.3.0.2.9.20100721
ERROR ERROR ERROR ERROR ERROR ERROR ERROR ERROR
2010/12/29 12:24:27.907 License Refused

Here are some causes and cures for this condition.  NB this information applies to iNEWS MOS Gateway versions prior to v3.1.  Version 3.1 and later use a new licensing scheme - see here for details.

Cause	Cure
The MOS Gateway computer has a host name that is different from that used to generate the licence key	Obtain a new licence key seeded from the true host name of the MOS Gateway computer
The licence key has not been entered during the installation of the MOS Gateway software	Re-install the MOS Gateway software, and enter the licence key when prompted
The licence key has been entered using the MOS Gateway Licence Manager tool, after the main installation of the MOS Gateway software was done	Using the MOS Gateway Licence Manager tool to install the licence key does not work.  Re-install the MOS Gateway software, and enter the licence key when prompted