All About: The Avid Master Account
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| Avid Knowledge Base | ||
| All About: The Avid Master Account | ||
| The Avid Master Account is our first step towards simplifying access to all of our user accounts. |
| Over time, customers will be able to enter their account login information once, and receive access to all portions of the site that require you to login today. |
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Last Updated : May 28, 2013 Products Affected :
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| * Avid Support Center Access through the Master account goes into effect June, 16th 2013 Avid Master Account Frequently Questions
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* Avid Support Center Access through the Master account goes into effect June, 16th 2013
The Avid Master Account
The Avid Master Account is our first step towards simplifying access to all of our user accounts. Over time, customers will be able to enter their account login information once, and receive access to all portions of the site that require you to login today.
To sign up, go to Avid.com and click on "My Account" shown here:
Next, simply fill in the required fields located under the "Create Avid Master Account"
shown here:
Next, you should see a screen letting you know that your account has been created.
This also gives you the opportunity to link your Download Center and Avid Community accounts.This IS NOT your only chance to link these accounts.
You may skip this page and link the accounts at a later date.
See Figure below:
The master account is broken down into sections. Notice that the Avid Support Center, Download Center and Avid Community need to be linked. Simply choose "Link this account" if you already have an account or choose "Create Account", fill in the required fields and click submit.
*If you already had a Portal Account and used the same email address when creating a Master Account, then your
Portal Access and case history will already be linked here and you should see an "Access my account" button.
If you are having trouble with this, please call 1-800-800-AVID (2843) *Valid Support Contract is required
What accounts will be linked inside my Avid Master Account?
The following accounts are available for linking at this time:
- account.avid.com (which now also refers to anyone with a former “MyDigi” account)
- store.avid.com
- esd.avid.com (the Download Center)
- community.avid.com (the Avid Video Community)
- avid support center (Services and Customer Success Portal)
Why do I need to link my accounts?
Linking your accounts will enable you to enter your account login information once, and receive access to all portions of the accounts that you have merged.
How do I change my username or Password?
Once you are logged into Master Account, you may change your login credentials by selecting “My Account” at the top right of the page. From here you may select the “change” link next to either your current user name or password to change your credentials.
Who do I contact for additional help?
For additional help, call 1-800-800-AVID (2843) *Requires valid support contract or
please submit feedback to webmaster via our online form.