Knowledge base

iAd Producer 4.0.2: Release notes

Posted in Apple Portable Computers

iAd Producer makes it easy for you to design and assemble rich interactive content without any programming.

iAd Producer 4.0.2

iAd Producer makes it easy for you to design and assemble rich interactive content without any programming. This release:

  • Corrects an issue in which the version number was not properly reported by Software Update
  • Revises the End User License Agreement

 

iAd Producer includes:

  • A single-window interface for viewing and editing layouts and settings
  • Project templates with pre-built structure including banners, splash pages, and menus
  • An extensive library of interactive elements
  • Sophisticated object animation tools with precise control over event timing and object properties
  • Advanced JavaScript code editing and debugging
  • Simulation for Mac and iOS devices 

 

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iAd Producer 4.0.1

This release contains a number of enhancements and fixes, including:

  • The ability to choose between SD and HD iTunes Store content with the Store object and Purchase action
  • Support for renting movies from the iTunes Store with the Store object and Purchase action
  • Improved responsiveness when panning and swiping the Panorama object
  • Performance improvements for exported iBooks Author widgets, iTunes LPs, and iTunes Extras
  • Other fixes and improvements

iAd Producer 4.0

This release contains a number of new features and improvements, including:

  • Improved Object library interface
  • Improved Actions library interface
  • Support for folder-based organization in the asset library
  • New HTML, Stack, Drawing, and Panorama objects
  • New actions for adding and removing CSS classes, animating background position, animating image masks, and text slide-in animation
  • Support for applying CSS filters as well as image and gradient masks to objects.
  • In-app quick preview
  • Project-wide search in the Code Editor
  • Better export performance
  • Improved menu layout
  • Improved font support, including support for OpenType fonts
  • Improved rulers and alignment guides
  • Enhanced inspectors, with pop-up color pickers, and gradient sliders that now represent opacity
  • Support for QuickLook previews in iAd Producer project files
  • Support for iTunes LP, iTunes Extras, and iBook Author widget project types
  • Other fixes and improvements

iAd Producer 3.3

This release contains a number of enhancements and fixes, including:

  • Built-in documentation viewer for iAd JS JavaScript classes.
  • The overview now correctly displays page snapshots for pages designed for iPhone 5 and iPod Touch (5th generation).
  • The Store View inspector now supports setting text color, text shadow colors, button colors, and shadow attributes for button text.
  • Other fixes and improvements.

iAd Producer 3.2

This release contains a number of enhancements and fixes, including:

  • iAd Blueprints allow you to quickly create an iAd by simply replacing placeholder images and text in over 70 supplied templates.
  • New page states enable you to lay out an ad for both iPhone 5 and previous iPhone screen sizes without having to create separate ads for each size.
  • The Map View object now supports international ZIP and postal codes.
  • Other bug fixes and performance improvements.

iAd Producer 3.1

This release contains a number of enhancements and fixes, including:

  • Support for new iOS 6 actions:
    • Follow on Twitter
    • Save a Reminder
    • Save a pass in Passbook
    • Creating messages with SMS attachments
  • Support for building ads that access an advertiser's web site.
  • Medium banners available for iAd projects delivered to iPads running iOS 6.
  • iAd JS updated to version 1.6.1.

iAd Producer 3.0

This major release contains a number of new features and improvements, including: 

  • New templates
  • New project overview user interface
  • New layer list with search, reordering, and the ability to hide layers
  • Project-wide shared layers
  • Auto-advance between pages
  • New built-in actions including:
    • Add calendar event
    • Send email
    • Place a call
    • Add contact
    • Add ringtone
    • Take screen shot
    • Set content offset for scrollView
    • Add PDF to iBooks
    • Set wallpaper
    • Save to photo library
    • Open URL
    • Take photo
  • iAd JS updated to version 1.6.

iAd Producer 2.1.1

This update contains various improvements, including fixes that:

  • Correct handling of assets with normal and high-resolution versions.
  • Address issues with animation preview on canvas.

iAd Producer 2.1

This update contains various improvements and fixes:

  • Provides improved load and save performance for iAd projects.
  • Improves the performance of exported ad units.
  • Facilitates better pre-load behavior for assets in exported ad units.
  • Allows ad upload and testing with iOS devices connected via USB.
  • Reduces device memory usage for image views.
  • Enables use of image sprites.
  • Provides support for on-device debugging.
  • Enables Twitter integration in iAd content.
  • Simplifies visualization of animations by providing an onion-skinning view.
  • Expands the types of assets that can be imported and managed in the asset library to include common document types.
  • Supports the new media object in iAd JS.
  • Provides support for integration of WebGL assets in iAd content.
  • Extends device support to include iPad (3rd generation).

iAd Producer 2.0.3

This update contains various improvements, including fixes that:

  • Provide compatibility with the iOS simulator in Xcode 4.3
  • Address problems with action values for some banners not being correctly saved and loaded

iAd Producer 2.0.2

This update improves the reliability of banner rendering in various orientations on older versions of iOS.

iAd Producer 2.0.1

This update contains various improvements, including the following:

  • Corrects an issue in which resize handles of on-screen objects did not display correctly after editing text in labels or buttons.
  • Addresses issues with incorrect presentation of objects' z-axis after editing operations in the code editor and basic editing view.
  • Improves performance and correctness of the Video Player object.
  • Updates behavior and improves performance of video on Preroll pages.
  • Improves performance and correctness of iAd content generated by iAd Producer.
  • Provides more robust support for repairing unusable project files on load.

iAd Producer 2.0

  • A single-window interface for viewing and editing ad layouts and settings.
  • Project templates with pre-built ad structure including banners, splash pages, and menus.
  • An extensive library of page layouts, controls, and interactive elements.
  • Sophisticated object animation tools with precise control over event timing and object properties.
  • The ability to create custom, reusable elements for use in iAd advertising.
  • Advanced JavaScript code editing and debugging.
  • iAd simulation for Mac and iOS devices.

New features in iAd Producer 2.0 include:

  • New animation tools with pre-built effects as well as precise control over object position, scale, opacity, and other attributes.
  • New page objects: Map View, Mosaic View, Multi View, Store View, and Zoetrope.
  • Improved tools for validating iAd projects and identifying optimization opportunities.
  • Page-by-page controls for image pre-loading.
  • Code editing improvements. 

iAd Producer 1.2

iAd Producer 1.2 improves overall stability and performance and includes these new features:

  • Automatic loading indicators when navigating between pages in an iAd
  • Support for TrueType fonts on devices running iOS 4.2 or later
  • Smaller, more efficient banners
  • Support for creating custom analytics in the iAd Producer inspector
  • Support for multiple users editing a project maintained in an external version control system
  • Improved stability and performance for both iAd Producer and generated iAd content

iAd Producer 1.1

iAd Producer 1.1 improves overall stability and performance and includes these new features:

  • Support for full screen banners in ads that target an iPad running iOS 4.3
  • Creation of ads with multiple banners
  • Improved compatibility between iAd Producer project files and version management systems
  • Support for importing and editing JavaScript (JS) and CSS files
  • Sample projects and plug-ins that demonstrate iAd Producer and iAd JS capabilities
  • iAd JS is updated to version 1.3.1 and includes numerous bug fixes and enhancements, including the following:
    • TransitionController now provides notifications that the view will disappear when the visible view controller is changed, rather than when the animation starts

Known issue

In iAd Producer 1.0, the built-in "Purchase" template accesses the US iTunes store by default. For details, refer to iAd Producer: Unable to find music or album from iTunes Store outside of US.

 

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Logic Pro X: Using and saving patches

Posted in Apple Portable Computers

Learn more about patches which are a new setting type in Logic Pro X.

General
In addition to the features of the channel strip setting you may be familiar with from earlier versions of Logic, patches also save any aux channel sends that are needed to reproduce the complete patch, as well as the Smart Control layout and assignments for the patch. Also, some patches may use Track Stacks to layer instruments, and to provide tracks to automate effects used in the patch. Most of the content included with Logic Pro X is in the patch format. 
 
Loading an existing patch
Loading an existing patch is simple: choose the track in the tracks area you'd like to load a patch onto, open the Library by clicking the Library button in the control bar, and navigate to the patch you'd like to load. A single click on the patch name in the Library will load it. You'll notice that the library will show different patches, depending on whether you are working with an audio, software instrument (including Drummer track), Aux, or Output. If you are working with an External MIDI track, then any nodes you may have configured in Audio MIDI Setup will be shown in the library. In many cases, aux channels with reverb, delay, or other effects will also be added to the mixer, and sends to the aux channels will appear on the channel strip.
 
For example, here is what loads when you choose the Emotive Pulse Software Instrument patch:
 
The patch includes a Retro Synth setting, several audio plug-ins and a send on Bus 1 to an aux. Looking at the Mixer, you can see the aux channel includes a bypassed Chorus, a Space Designer reverb setting, and a Channel EQ setting. 
 
Had the song already used Bus 1 for some other purpose, Logic would have used the next available bus as a send.
 
 
 
Choosing different types of settings for a patch
Going back to the track, notice the blue arrow to the left of the patch Insert Slot:
 
This indicates that the patch Insert Slot has Library focus, and so the Library shows patches. Hover the mouse cursor to the left of other Insert Slots on the channel strip. Notice the gray triangle:
 
 
If you click the triangle, it turns blue, indicating the insert now has Library focus:
 
Notice that the library now displays Retro Synth settings instead of complete patches. You can load a different setting into the Instrument Slot, while keeping the other elements of the channel strip.
 
Likewise, you can focus on any of the audio effects Insert Slots, and the patch Library shows presets for whichever plug-in is currently loaded into the slot:
 
Note: Clicking the blue triangle closes the Library entirely.
 
 
 
Saving a patch
If you make changes to a patch or setting, you can save it by placing the focus on the slot that contains the altered setting, and click the Save button at the bottom right of the Library.
 
To save a patch you created from scratch, put the focus on the patch Insert Slot at the top of the channel strip, and use the Library Save button. There is no way to save a patch directly in the Insert Slot.

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Motion 5: Troubleshooting basics

Posted in Apple Portable Computers

Resolution

Important note: Prior to performing steps in this article, be sure that you have a current backup of your Motion project file and all media, graphics, fonts, custom behaviors, filters, and third-party add-ons you are using in the project. Also be sure that you have a backup of Motion 5. For more information see:

 


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1. Review Motion 5 documentation

In order to verify that Motion 5 is working as expected, it's always a good idea to review the documentation to ensure that you clearly understand the expected behavior of what you're trying to do in Motion 5. Following this step thoroughly could save a lot of time by eliminating perceived issues.

To access the Motion 5 User Guide see Final Cut Pro X, Motion 5, Compressor 4: User guides

 

2. Verify that your computer meets the system requirements for Motion 5

See Motion 5 - Technical Specifications.

Ensure that your computer meets the OpenCL-capable graphics card or Intel HD Graphics 3000 or later system requirement. For more information see Final Cut Pro X, Motion 5, Compressor 4: Graphics card compatibility

 

3. Ensure Motion 5 is up to date

Note: If you are actively working on a project, avoid updating or upgrading Motion 5 until you are finished with the project. Either complete the project in the version of Motion 5 you are currently working in, or ensure that you have a current backup of your Motion project file and all media, graphics, fonts, custom behaviors, filters, and third-party add-ons used in the project and a backup of Motion 5. This is so you can revert to the previous state that your data and the application were in if updating or upgrading to the latest version of Motion 5 does not address your issue. For more information see:

 

4. Verify that the ProApps QuickTime Codecs are installed

5. Make sure you're using a media format supported for use with Motion 5

For more information see File types supported by Motion.

 

6. Check third-party compatibility

If you use any third-party software (plug-ins, tools, or content) with Motion 5, contact the manufacturer to ensure that the version of third-party software you have installed is compatible with the version of Motion 5 you're using.

 

7. Isolate the issue by testing with another user account

8. Test with media that is known to work

Known-good media is media that is known to consistently work without issues. This can be a media file from a previous project that you confidently know works as expected.

Alternately, you could add a generator and an audio file to a new Motion project (or a new Final Cut Pro X project). Export media using an Apple ProRes codec, like Apple ProRes 422, to create a known-good media file for troubleshooting.

Using media that is known to work can help you isolate an issue down to the media you're attempting to work with. If media that is known to work works as expected in Motion 5 but other media you've imported into Motion 5 does not, there may be an issue with the imported media. You may need to acquire it again from the original source, or it may be media that is not supported for use in Motion 5. For more information see Motion 5: File types supported by Motion.

 

9. Reset Motion 5 preferences

Important note before you begin:
Before resetting user preferences, be sure to first review your Motion 5 preferences as they are currently configured, and note any specific settings you've chosen. When resetting the Motion 5 preferences, your General, Appearance, Project, Time, Cache, Canvas, 3D, Presets, and Gestures preferences will be returned to default settings the next time you open Motion 5.

These articles are helpful for understanding the different preferences:

How to reset the Motion 5 Preferences:
Follow the steps below for the version of Mac OS X that you are using.

OS X 10.8 Mountain Lion

  1. Create a new folder on the Desktop. Name the folder with a descriptive name you'll remember. For example, something like "Motion 5 Preferences".
  2. In Finder, hold down the Option key and choose Library from the Go menu.
  3. In the Library folder that opens, open the Preferences folder. Move the following files to the folder you created in step 1:

  4. com.apple.motionapp.plist
    com.apple.motionapp.plist.lockfile

    Note: The .lockfile item may not be present on your system.

OS X 10.7 Lion

  1. Create a new folder on the Desktop. Name the folder with a descriptive name you'll remember. For example, something like "Motion 5 Preferences".
  2. In the Finder, hold down the Option key and choose Library from the Go menu.
  3. In the Library folder that opens, open the Preferences folder and move the following files to the folder created in step 1:
  4. com.apple.motionapp.plist
    com.apple.motionapp.plist.lockfile

    Note: The .lockfile item may not be present on your system.

 

Mac OS X 10.6 Snow Leopard

  1. Create a new folder on the Desktop. Name the folder with a descriptive name you'll remember. For example, something like "Motion 5 Preferences".
  2. In the Finder, choose Home from the Go menu.
  3. In the Home folder that opens, open the Library folder. Then, open the Preferences folder and move the following file to folder created in step 1:
  4. com.apple.motionapp.plist

After resetting preferences by moving the above file, perform the same steps that caused the issue to occur originally. If the issue no longer occurs, move the preference files you moved to the Desktop to the Trash. Empty the Trash to delete them from your computer.

 

10. Remove and reinstall Motion 5

Removing Motion 5

Follow the steps below for the version of Mac OS X that you are using.

OS X 10.8 Mountain Lion

  1. In Finder, choose Applications from the Go menu.

  2. Locate the Motion application and drag it to the Trash.

  3. In Finder, hold down the Option key and choose Library from the Go menu.

  4. In the Library folder that opens, open the Application Support folder and locate the Motion folder. If you have any custom content or favorites you've saved in Motion, be sure to make a backup of this folder. Once the folder is backed up, move the Motion folder to the Trash.

  5. Return to the Library folder and open the Caches folder. Move the "com.apple.motionapp" folder to the Trash.

  6. Return to the Library folder and open the Preferences folder. Move the following files to the Trash:


  7. com.apple.motionapp.plist
    com.apple.motionapp.plist.lockfile

    Note: The .lockfile item may not be present on your system.

OS X 10.7 Lion

  1. In Finder, choose Applications from the Go menu.
  2. Locate the Motion application and drag it to the Trash.
  3. In Finder, hold down the Option key and choose Library from the Go menu.
  4. In the Library folder that opens, open the Application Support folder. Move the Motion folder to the Trash.
  5. Return to the Library folder and open the Caches folder. Move the "com.apple.motionapp" folder to the Trash.

     

  6. Return to the Library folder and open the Preferences folder. Move the following files to the Trash:

     

  7. com.apple.motionapp.plist
    com.apple.motionapp.plist.lockfile

    Note: The .lockfile item may not be present on your system.

Mac OS X 10.6 Snow Leopard

  1. In Finder, choose Applications from the Go menu.

  2. Locate the Motion application and drag it to the Trash.

  3. In Finder, choose Home from the Go menu.

  4. In the Home folder that opens, open the Library folder. Open the Application Support folder and move the Motion folder to the Trash.

  5. Return to the Library folder and open the Preferences folder. Move the following file to the Trash:

    com.apple.motionapp.plist

Reinstalling Motion 5

  • From the Mac App Store

    1. Follow the steps from earlier in this article to remove Motion 5.
    2. Open the Mac App Store.
    3. Click the Purchases button in the Mac App Store toolbar.
    4. Sign in to the Mac App Store using the Apple ID you first used to purchase Motion 5.
    5. Look for Motion in the list of purchased applications in the App Store. If you don't see Motion in the list, make sure that it's not hidden. See Mac App Store: Hiding and unhiding purchases for more information.
    6. Click Install to download and install Motion 5.
  • From a backup
    If you are reinstalling (restoring) a copy of Motion 5 from a backup, you have two options. Choose one of the following:

    1. Simply drag the application back from its storage location to your Applications folder.
      Or
    2. If you use Time Machine to back up your computer, follow the steps for restoring data from Time Machine backups.
  • When you open the restored application for the first time, you may be required to sign in with the Apple ID account that you used to purchase the application.

 

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Remote Desktop 3: How to install Remote Desktop Administrator software after the client software has been updated

Posted in Apple Portable Computers

You may see one of the following alerts when opening Remote Desktop Admin:

"The Remote Desktop Administrator software does not match the installed Client software version.
The Remote Desktop Administrator software must be upgraded on this computer."

or
 
"The Remote Desktop Administrator software failed to start due to an unexpected error.
The Remote Desktop software may not be installed correctly or the computer may require a restart."
 

To resolve the issue, use Software Update to install the latest version of the Remote Desktop Admin software. Once both your admin and client software versions are up-to-date, you can continue with Remote Desktop Setup.

Important: Before installing any Remote Desktop Admin update, be sure that the Remote Desktop application is in your Applications folder. Do not move the Remote Desktop application to another folder.

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Final Cut Pro X, Motion 5, Compressor 4: Format drives as Mac OS Extended

Posted in Apple Portable Computers

Summary

Drives are sometimes sold pre-formatted in a format other than Mac OS Extended (such as FAT32). These drives may not perform as expected with Final Cut Pro X, Motion 5, and Compressor 4. Drives installed in your computer or connected externally via FireWire should be formatted using the "Mac OS Extended (Journaled)" disk format for the best performance with Final Cut Pro X, Motion 5 and Compressor 4.

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Do I need to register my Apple product?

Posted in Apple Portable Computers

Registering Apple products is not required for service and support. Service and support for your Apple product are linked to its serial number, which can be located on the device. If you'd like to check the service and support coverage for your Apple mobile device or computer, visit our Check Your Service and Support Coverage page.

Note: If you have purchased an AppleCare Protection Plan, but the plan has not been enrolled yet, you should register it here.

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Apple Configurator 1.3 may quit unexpectedly in OS X Lion

Posted in Apple Portable Computers

Resolution

If you have not updated to Apple Configurator 1.3

If you use OS X Lion, continue to use Apple Configurator 1.2.1, or upgrade to OS X Mountain Lion.
 

If you have updated to Apple Configurator 1.3

If you still have a copy of version 1.2.1, you can revert to it and restore the previous database files with these articles:

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Apple Configurator: Managing iOS device software

Posted in Apple Portable Computers

Beginning with Apple Configurator 1.3, you have two options for managing iOS software (IPSW files) manually.

 

Use the Edit Custom iOS Versions command

In Apple Configurator, hold down the Option key while choosing Devices > Edit Custom iOS Versions. You can then add or remove custom versions of iOS software, such as developer previews.

Any IPSW files that you add in this way will appear in the iOS pop-up menu in Apple Configurator.

 

Place the iOS software in the Firmware folder

Drag the IPSW file to the Firmware folder, located here:

~/Library/Containers/com.apple.configurator/Data/Library/Caches/com.apple.configurator/Firmware/

When you place an IPSW file in the Firmware folder, Apple Configurator does not download that version of the software from the Internet. However, if iTunes has already downloaded that version to the user's iTunes Library, Apple Configurator uses the version in the iTunes Library.

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Apple Configurator 1.3: Updating from an earlier version

Posted in Apple Portable Computers

Apple Configurator 1.3 uses an improved database with a new format. When you open Apple Configurator 1.3 for the first time, your current database is migrated to the new database and a backup copy of your old database is moved to the Previous Data folder:

~/Library/Containers/com.apple.configurator/Data/Library/Application/Support/com.apple.configurator/Previous Data/

Note: The Previous Data folder also contains a Resources folder, which includes apps, device backups, user backups, documents, and IPSWs. Before migration, Apple Configurator moves backup copies of certain resources to this folder. If you discover that resources are missing from your upgraded database, look for them in the Resources folder.

If migration is successful, you can safely delete all storedata files in the Previous Data folder. Apple Configurator 1.3 will not use them again.

 

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