Knowledge base

MobileMe: Syncing Contacts with Outlook may cause Outlook Sync Client to stop responding

Posted in Apple Portable Computers

Symptoms

When syncing Contacts with Outlook on a Windows PC, Outlook Sync Client may stop responding. This may occur if a contact stored on MobileMe contains two fields named Work Fax.

Products Affected

MobileMe Sync

Resolution

Edit the contact to contain only one Work Fax entry. You can change one of the Work Fax fields to be any different type, such as Other.

Additional Information

If a single contact contains two entries any other type, such as Home or Work, the Outlook Sync Client should continue to work without issue.

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