OS X: An internal FaceTime error occurred alert after clicking Facetime icon in the Dock

Nov 12 2012 Posted in Apple Mac OS

Symptoms

When opening FaceTime from the Dock, the following alert message may appear:

"An internal FaceTime error occurred.

There was a problem with FaceTime. You need to quit and open FaceTime again."

Click the FaceTime icon in the Dock one time, then wait for the application to finish opening.

This can happen if you attempt to open FaceTime a second time while it is already loading, such as by clicking the FaceTime Dock icon more than once.

This document will be updated as more information becomes available.