Resolve issues with iTunes Match
Check iCloud status
iCloud status will help you to figure out if a song was purchased from the iTunes Store, matched, uploaded, or is ineligible for upload. Items might not be eligible for upload if:
- Your computer isn't authorized to play that item.
- The item wasn't purchased from the iTunes Store or was purchased using a different Apple ID.
To see the iCloud status of your songs:
- Open iTunes. Make sure that you're in the My Music window. If you're not, click on the Music icon in the upper-left corner, then click on My Music in the top-middle of the screen.
- From the pop-up menu in the upper-right corner of the screen, select Songs.
- In the same menu, click Show Columns.
- Make sure that there is a check mark next to iCloud Status. If there's not, click on iCloud Status.
A status button becomes visible next to songs.
If a song contains DRM and is no longer available to buy from the iTunes Store, the song is uploaded to iCloud and made available for download in protected DRM format. You will be required to authorize your computer or device for playback.
A song will not be uploaded to iCloud if the song contains DRM, was purchased using a different Apple ID, and could not be matched.
When you subscribe to or turn-on iTunes Match, your iOS device or computer will be associated to the Apple ID being used for iTunes Match. Learn more about how to associate a device or computer to an Apple ID.