Avid S6 Support
Activation
Avid Master Account Login Page: https://account.avid.com/Activation Instructions: http://avid.force.com/pkb/articles/how_to/S6-Activation-Card
Downloads
Software updates for the S6 surface can be found in the user's Avid Master Account following software activation.Compatibility
Software compatibility information:http://avid.force.com/pkb/articles/compatibility/Avid-S6-Compatibility
Frequently Asked Questions
Avid S6 FAQ (Frequently Asked Questions):http://avid.force.com/pkb/articles/en_US/faq/Avid-S6-FAQ
Troubleshooting / How-To
System Restore:
http://avid.force.com/pkb/articles/how_to/Avid-S6-System-Restore
WSControl Diagnostics:
http://avid.force.com/pkb/articles/troubleshooting/WSControl-Diagnostics-Window
Locking XMON to S6 Monitoring section:
http://avid.force.com/pkb/articles/how_to/How-to-Lock-the-S6-Monitor-Section-to-XMON-Software-for-EUCON
Recalibrating Touchscreen:
http://avid.force.com/pkb/articles/troubleshooting/False-Touches-Persist-on-the-S6-Master-Module-Touch-Screen
Locating the System ID:
http://avid.force.com/pkb/articles/faq/How-to-find-S6-System-ID
User Guides & Documentation
- S6 Guide
- What's New in S6 v2.0
- S6 Software 2.0 Read Me
- S6 Master Module Read This First
- S6 Automation Module
- S6 Display Module
- S6 Fader Module
- S6 Installation Guide
- S6 Knob Module
- S6 Master Module
- S6 Process Module
- XMON EUCON Guide v1.3
- S6 Frame Dimensions
- S6 Keyboard Tray Option
- S6 Producers Desk Option
- S6 Network Switch RTF
- S6 Script Tray Option
- S6 SpeakerDeck Option
- S6 Frame Panel LC
- S6 Leg Frame Join Module
Translated Guides (v1.1)
- S6 User Guide - Simplified Chinese (PDF)
- S6 Installation Guide - Simplified Chinese (PDF)
- S6 Installation Guide - Spanish (PDF)
- S6 User Guide - Spanish (PDF)
- S6 Installation Guide - Japanese (PDF)
- S6 User Guide - Japanese (PDF)
- S6 User Guide - German (PDF)
- S6 Installation Guide - German (PDF)
- S6 User Guide - French (PDF)
- S6 Installation Guide - French (PDF)
Known Issues in S6 Software v2.0
Selecting a track in Pro Tools auto-scrolls to the first track when going past the bank limits of an Artist series controller (EUCON-3852)When the Edit Window follows Bank Selection or the Mix Window follows Bank Selection preference is enabled, if you select a track in Pro Tools that is beyond banking limits of an S6, S3, or Artist control surface, that track auto scrolls to the top of the Edit window or far left of the Mix window. In order to avoid this behavior, de-select the corresponding preference, either Edit Window follows Bank Se- lection or the Mix Window follows Bank Selection.
If you spill a VCA that is in a spill zone into the same spill zone, unspilling that VCA does not return to the previous contents of the spill zone (GWSW-8641)
Large sessions can take several minutes to populate S6 surface (GWSW-5582)
The time it takes to populate the S6 surface increases with the complexity of the session. Sessions with hundreds of tracks can take a minute or more to populate the surface.
Fader movement becomes choppy when large numbers of faders are grouped (GWSW-4412)
When the <ALL> Edit Group is enabled, fader movements can become choppy.
WSControl Application crashes if S6 surface is used while deleting many tracks (GWSW-5782)
Making changes to the S6 surface (such as Nudging or Banking) while deleting large numbers of tracks from a session can cause the WSControl application to crash.
System can become unpredictable after disabling and re-enabling EUCON in Pro Tools (GWSW-8256)
System performance can become unpredictable after disabling and then re-enabling EUCON in Pro Tools (Setup > Peripherals > Ethernet Controllers).
Workaround: Restart the Master Module (go to Settings > About, and choose Log Out, then relaunch Master Module software using the shortcut on the Master Module desktop).
S6 does not update the displayed setting for Solo switch (Intercancel versus Sum) after changing the Solo switch mode in Pro Tools (GWSW-8214)
Changing the Solo switch mode in Pro Tools does not always update the displayed state of Solo on S6. Switch behavior correctly follows the selected mode on the specific workstation on which it was configured, it is only the displayed setting on S6 that does not always up- date.
Monitoring page inactive unless Monitoring application Is focused
The S6 Monitoring page does not show sources unless the monitoring application (such as XMON EUCON) is focused on the work- station, even if the S6 Monitoring section is locked to the monitoring application.
XMON: Mon E text doesn't update for the Monitor button and Source select (GWSW-7153)
When Mon E is selected in the XMON App Connect from Surface section, the Monitoring screen displays Mon D for Mon E on/off, and Mon E Source menu.
XMON: Audio passes through even when no sources are selected on first launch after installation (GWSW-7169)
Workaround: Select your Source from the XMON application, quit and relaunch.
WSControl Application Compatibility
The WSControl application is compatible with Mac OS X 10.8 and 10.9, and Windows 7, 8 and 8.1. Check compatibility for individual EUCON-compatible workstation software.Multiple S6 systems on the same network need different Desk ID's
When setting up multiple S6 systems on the same network they must have different Desk ID's.
To establish unique Desk ID’s:
1 Set up the first S6 system, navigate the Touchscreen to Settings > Surface and touch the Local Options icon (gear icon in lower right corner), then set the Desk ID in to any number other than 1.
2 Set up the second S6 system and use the default Desk ID of 1.