What is a valid proof of purchase?
A valid proof of purchase for the purpose of requesting a replacement serial number for Apple's line of Professional Applications consists of the following:

• The first and last name of the person requesting the replacement serial number
• Product listed by name as a single line item
• Price paid for the product
• The purchase date
• The Invoice number
• The reseller's name and address

What is NOT a valid proof of purchase?
These items are not accepted as valid proof of purchase for serial number replacement.

• An order acknowledgement
• An order confirmation
• Shipping documentation/packing slips
• Credit Card Statement
• Online auction documentation

Need help locating your proof of purchase?

Use the following information to help locate your proof of purchase.

Did you purchase the software from the Apple Store online?

If you purchased your software from the Apple Store online and have your web order number available, you can submit your request.