| AMD Desktop Processors |
| Intel Xeon Desktop Processors |
| Intel Core 2 Duo and Core Duo Desktop Processors |
| Intel Pentium D and Pentium 4 Desktop Processors |
The following products are Avid qualified storage options from Xtore:
The StudioSTOR 5T JBODs are NOT qualified/supported by Avid.
*Not sold by Avid. Avid can not replace any hardware, and does not have the ability to develop drivers/firmware for the 5Ti.
Please note that Avid Customer Support will assist with issues related to Xtore products to the best of their ability. Complex issues may require additional assistance from Xtore directly. StudioRAID systems bought directly through Avid are eligible for replacement parts (dependent on warranty status.) Replacement parts for any Xtore product not purchased from Avid must be sourced through a reseller or Xtore directly.
StudioRAIDs require their own Avid Support Contract in order to contact Avid Customer Support.
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| Avid Knowledge Base | ||
| DaVinci Resolve creating Native MXF DNxHD dailies with metadata | ||
| This Guide describes how to use Resolve as a dailes solution for AAF workflow with Avid Media Composer and Avid Symphony to ensure proper metadata for finishing and mastering. |
Installation Requirements
FireWire Interface:
March 5, 2009 — On March 3rd, Apple, Inc. released new versions of the iMac, Mac mini, Mac Pro and MacBook Pro. Testing is underway and Avid is working toward fully qualifying these new machines.
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| Avid Knowledge Base | ||
| Not able to add replacement Interplay Infortrend drive as a Global Spare | ||
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Last Updated : January 16, 2013 Products Affected : Interplay
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| Why can I not add a replacement drive for Avid Interplay's Infortrend as a Global Spare? |
(It could also be due to the drive not being recognized by the chassis. If this is the case take a look at the article "
Infortrend array not recognizing a new spare drive")To clear the new drive of it's Logical Drive ID perform the following steps:
Inside the Infortrend's Web GUI...
1. Go to "Logical Drive>Set/Delete Logical Drive."
2. Select the drive in highlighted in blue that does not belong to the active Logical Drive in the Infortrend.
3. Select "Delete." (THIS WILL DELETE THE DATA ON THE DRIVE) *
4. Select "OK" to the message asking if you are sure you want to delete the drive.
5. The drive should return to a non-highlighted state.
6. Proceed with adding the drive as a Global Spare.
* If you get the error "The status of LD is shutdown now ! Cannot Delete Logical Drive (Logical Drive ID) !" see article "How to restart an Interplay Infotrend drive that is Shutdown"
Technical Support
Obtaining technical support for Artist Series products varies by region. Please see below for information on how to get support for your product.
Technical support is only for technical problems with (Avid) products. Due to the high volume of calls and Avid's commitment to helping users as quickly as possible, we are unable to provide in-depth tutorial advice. Technical support for products that are not manufactured or distributed by Avid is not available. Please contact the company that makes that product for technical support with their products.
An Avid Support Code (ASC)* is required to contact Avid for technical support. After registering your product, you will receive an ASC which can be used online or via telephone. Artist Series telephone support is currently offered in English during US business hours, though telephone support in languages other than English may be provided by the authorized Avid distributor in each country. Click here for a list of contact numbers for each country. Existing customers can purchase ASC's from the Avid Store, though there are quite a few free support resources available.
* ASC’s can be purchased for English telephone support from the Avid Store
You can contact Avid by phone or internet using your Avid Support Code to get assisted support.
To get the Infortrend IP address
If there is no reply, or an error, ensure the PC is connected to the Infortrend via Ethernet cable. Also ensure the network settings (Subnet/Gateway) match your Interplay network settings.
WARNING: This process requires you to reboot the Infortrend, and will cause Interplay to be down temporarily, thus loosing connection to AvidWG.
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| Avid Knowledge Base | ||
| DAE error -6042 PCI bus too busy during playback or recording on a Windows computer. |
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| Avid Knowledge Base | ||
| Problem Detected with Audio Clock' and DAE error -9092, -9093, -9094, or -9129 or choppy counter, metering, graphical anomalies or MIDI timing problems with Virtual Instruments using Pro Tools on a Dual Core Processor. |