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System 5 RS422 control - Pro Tools

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System 5 RS422 control - Pro Tools
In depth description of System 5 TT002B machine control settings and requirements for a single Pro Tools DAW

Last Updated : May 17, 2013
Products Affected : S5_Fusion, System_5, Pro_Tools_1_6, eMix

The System 5 and System 5 Fusion consoles feature an RS422 control port to enable Machine Control over Digital Audio Workstations and other 3rd Party devices that accept RS422 control protocol with positional reference.

Note: this RS422 requirement is seperate to any System 5 or System 5 Fusion EuCon control. EuCon does not provide traditional 'Double System' Transport Control or Synchronous positional operation between systems with seperate time lines. The RS422 option should be used in addition to EuCon for certain work flows e.g. those workflows where System 5 automation is being used in addition to the internal DAW automation.

See the attched document 'S5 Pro Tools Machine Control.pdf'

Attachment:  S5 Pro Tools Machine Control.pdf

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Checking into Interplay gets XML error "Media Object Creation Failed An Invalid XML character (Unicode: 0x1b) was found in the element content of the document"

Posted in Pro Tools

This happens because there's an odd character in the Comments column (such as *, arrow sign)

To resolve this:

1. Take item you are trying to check in to Interplay
2. Reveal all Media relatives
3. Enable the Comments column
4. Search comments column for any irregular comments, like *, arrow sign, and delete them
5. Check into Interplay

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How to locate the serial number for a Pro Tools HD Card.

Posted in Pro Tools

There are several ways that you can locate the serial number for a Pro Tools HD card. In this article, we will show you two of the most accurate ways to get the serial number for the correct card.

The first way is by looking on the card itself. You should see a sticker on the card that contains a barcode. On this sticker you will also find the serial number. Look at the examples below.

Here is an example of an HD Accel Core (PCIe) card:

 

Here is an example of an HD Native card:

The second way would be to use the DigiTest utility. It can be found in various places, depending on which versions of Pro Tools you have installed and whether you're using Mac or Windows.

Pro Tools 10 and higher:

  • Mac - /Applications/Avid/Pro Tools/Pro Tools Utilities
  • Windows (64-bit) - C:\Program Files (x86)\Avid\Pro Tools\Pro Tools Utilities\DigiTest
  • Windows (32-bit) - C:\Program Files\Avid\Pro Tools\Pro Tools Utilities\DigiTest

Pro Tools 9 and lower:

  • Mac - /Applications/Digidesign/Pro Tools/Pro Tools Utilities
  • Windows (64-bit) - C:\Program Files (x86)\Digidesign\Pro Tools\Pro Tools Utilities\DigiTest
  • Windows (32-bit) - C:\Program Files\Digidesign\ProTools\Pro Tools Utilities\DigiTest

Launch the DigiTest application and then click on the Slot Info tab at the top. Beneath the Slot Info tab, click on the drop-down menu to display all available cards in your Pro Tools HD system. Choose the card for which you would like to locate the serial number.

Once DigiTest refreshes it will display the information for the card that you selected. You will see the serial number listed under 'PCI CARD INFORMATION'.

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Interplay MAM 4.3 System Requirements

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Interplay MAM 4.3 System Requirements

Last Updated : May 3, 2013
Products Affected : Interplay_MAM

Interplay MAM Application Server
  • Avid AS3000
    • Two Quad-Core Intel Xeon L5518 with 2.13 GHz
    • 12 GB RAM
    • 2* 1 TB 3.5" SATA HDD enterprise class - 7200 rpm
    • Mirrored System Disk (150 GB)
    • Dual 1 GBit/s TCP/IP Network Adapter
  • Microsoft Windows Server 2008 R2 Standard
 
Interplay MAM Database Server
  • Avid AS3000 (same as for Application Server)
  • Microsoft Windows Server 2008 R2 Standard
  • Microsoft SQL Server 2008 R2 Standard
 
Interplay MAM Database Server Cluster
  • 2x HP ProLiant DL380 G7
    • Two Quad-Core Intel Xeon E5630 with 2.53 GHz, 24 GB RAM
    • 2x 146 GB SAS 6GB/s Hot Plug 2,5” 10k rpm, Mirrored System Disk (146 GB)
  • 1x HP StorageWorks P2000 G3 SAS MSA Dual Controller
    • 12x HP P2000 600GB 6G SAS 15K rpm LFF Dual Port Enterprise
  • Microsoft Windows Server 2008 R2 Enterprise
  • Microsoft SQL Server 2008 R2 Enterprise
 
Interplay MAM Clients (Windows)
  • Quad-Core Intel Core i5 with 2.5 GHz
  • 6 GB RAM (Native Clients), 4 GB RAM (Web Clients)
  • 2 GB free space on hard disk
  • 1 GBit/s TCP/IP Network Adapter
  • PCI Express graphics card with minimum 256 MB memory and 3D support
  • Monitor with minimum resolution: 1280 x 1024 pixel
  • Windows 7 Professional (64 bit)
  • Internet Explorer 9.0 (32 bit)
 
Interplay MAM Desktop (Mac OS X)
  • Quad-Core Intel Core i5 with 2.5 GHz
  • 4 GB RAM
  • 100 MB of free disk space
  • 1 GBit/s TCP/IP Network Adapter
  • Monitor with minimum resolution: 1280 x 1024 pixel
  • Mac OS X 10.8
  • Safari 6.0

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Avid Transfer Manager log and TMClient.ini locations

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Avid Transfer Manager log and TMClient.ini locations
Where to find Avid Interplay Transfer or Transfer Manager / TM server logs and where to find the TMClient.ini file

Last Updated : April 23, 2013
Products Affected : Interplay_Transfer

Where to find the Avid Interplay Transfer / Transfer Manager Logs?

Where to find the Avid TMClient.ini file?

This is usually documented in the Avid Interplay Transfer Version [version # here] ReadMe,  listed in the section entitled Location of Interplay Transfer Files.  Locations will differ pending on OS version.

TM Server Logs will be named like this: XferMgrServer_dateStamp_timeStamp.log
TMClient files will be named like this: TMClient.ini

Windows 7:
C:\ProgramData\Avid\Temp\TMServerLog = TM Server log location
C:\ProgramData\Avid\AvidMediaComposer = TMClient.ini location

Windows XP / Windows 2003 Server:
C:\Documents and Settings\All Users\Application Data\Avid\Temp\TMServerLog = TM Server Log location
C:\Documents and Settings\All Users\Application Data\Avid\Avid Media Composer = TMClient.ini location
 
* The ProgramData (and Application Data folder) is a hidden folder in Microsoft Windows. To view this folder you need to change the View settings in the Folder Options dialog box.

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Interplay Assist cannot connect to MI Media Indexer

Posted in Pro Tools

Hint: if there is already a working Interplay Assist or Editor, open its Workgroup Properties and take snapshots of its Workgroup Name (located on Main Tab).  Make sure this is entered in exactly the same on the non-working Assist
 
  1. Once set, in Interplay Administrator click Service Configuration (at bottom)
  2. Type in exact same workgroup name (case sensitive).  Hit SelectUser-added image

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Mac cannot connect to HAG

Posted in Pro Tools

This problem occurs only in the Mac client which updated Java SE 6. For example, if "Java for Mac OS X 10.6 Update 10" is applied to Mac-OS-X 10.6.8, JavaSE 6 will be updated to 1.6.0_35. When Java SE 6 is 1.6.0_35, this problem occurs. 

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Pro Tools 10.3.5 Info & Downloads

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Pro Tools 10.3.5 Info & Downloads

Last Updated : April 26, 2013
Products Affected : Pro_Tools_1_6, Pro_Tools_HD

Pro Tools 10.3.5 Information & Downloads
April 25, 2013
 
For Pro Tools 10 and Pro Tools HD 10
    
Version 10.3.5 is officially qualified and recommended for:
  • Pro Tools|HDX systems on Mac OS X 10.7-10.7.5, 10.8*, 10.8.2*, 10.8.3* or Windows 7 SP1 (details)
  • Pro Tools|HD Native systems on Mac OS X 10.6.7-10.7.5, 10.8*, 10.8.2*, 10.8.3* or Windows 7 SP1 (details)
  • Pro Tools|HD Native Thunderbolt systems on Mac OS X 10.7.5, 10.8*, 10.8.2*, 10.8.3* (details)
  • Pro Tools|HD Accel systems on Mac OS X 10.6.7-10.7.5, 10.8*, 10.8.2*, 10.8.3* or Windows 7 SP1
  • Pro Tools systems on Mac OS X 10.6.7-10.7.5, 10.8*, 10.8.2*, 10.8.3* or Windows 7 SP1
*For Mac Pro computer support with Mountain Lion a Nehalem (4,1) or later is required.

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