Knowledge base

MediaCentral CloudUX v2017 Documentation

Posted in Pro Tools

Where can I find documentation for MediaCentral | Cloud UX v2017.x?

Avid MediaCentral | Cloud UX
Avid MediaCentral | Cloud UX ReadMe v2017.1.1
Avid MediaCentral | Cloud UX ReadMe v2017.1
Avid MediaCentral | Cloud UX User's Guide v2017.1
Avid MediaCentral | Cloud UX Installation Guide v2017.1
Avid MediaCentral | Cloud UX Hardware Guide v2017.1 (coming soon)

Online Help
Avid MediaCentral | Cloud UX Help v2017.1 (Online)
(Help includes User's Guide with full text search) Note: If the Welcome page refers to an earlier version, clear your browser cache.

Avid MediaCentral Index
Avid MediaCentral | Index Configuration Guide v2017.1

Additional Reference Material
Avid MediaCentral | UX  Administration Guide v2.10.2 
Avid MediaCentral Platform Services Concepts and Clustering Guide

Network and Security
Avid Networking Port Usage Guide
Avid MediaCentral v2.5 Security Architecture and Analysis (no update for Cloud UX)

Compatibility Information
Avid Video Compatibility Charts

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Setting gluster volume ownership so they remain maxmin

Posted in Pro Tools

The fix is to apply the maxmin user and group ownership to the gluster volumes on all nodes by using the "gluster volume set" command.

Important: Perform the following 5 steps on all of the cluster nodes without exceptions.

  1. Change the user and group ownership of the gluster volumes to maxmin:

gluster volume set gl-cache-dl storage.owner-uid `id -u maxmin`
gluster volume set gl-cache-fl storage.owner-uid `id -u maxmin`
gluster volume set gl-cache-dl storage.owner-gid `id -g maxmin`
gluster volume set gl-cache-fl storage.owner-gid `id -g maxmin`

Note: Do not alter the gluster_data_multicam directory because it must use the default root ownership.

  1. Verify the success of the ownership changes:

ls –al /cache/gluster

Should return:

drwxrwsrwx 23 maxmin maxmin 4096 Jan 12 09:51 gluster_data_download
drwxrwsrwx 25 maxmin maxmin 4096 Jan 12 09:51 gluster_data_fl_cache
drwxr-xr-x 23 root   root   4096 Feb  5 08:33 gluster_data_multicam

Note: If there is still a gluster_data_metadata directory, proceed with the article Removing the gluster metadata cache replication volume article. MediaCentral will not work efficiently if you maintain the metadata gluster volume mounted and active, and it is mandatory to remove it.

  1. Restart the GlusterFS service:

service glusterd restart

  1. Verify the ownership changes are sticky:

ls –al /cache/gluster

Should return same as before:

drwxrwsrwx 23 maxmin maxmin 4096 Jan 12 09:51 gluster_data_download
drwxrwsrwx 25 maxmin maxmin 4096 Jan 12 09:51 gluster_data_fl_cache
drwxr-xr-x 23 root   root   4096 Feb  5 08:33 gluster_data_multicam

  1. Propagate the changes to all files inside the various /cache directories:

chmod -R 02777 /cache/download
chmod -R 02777 /cache/fl_cache
chown -R maxmin:maxmin /cache/gluster/gluster_data_download
chown -R maxmin:maxmin /cache/gluster/gluster_data_fl_cache

Note: This is important for systems that have previously been running with gluster.

Now test mobile devices and multicam media playback to validate that everything is working properly.

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Avid S6 Support

Posted in Pro Tools


Avid Master Account Login Page:
Activation Instructions:


Software updates for the S6 surface can be found in the user's Avid Master Account following software activation.


Software compatibility information:

Frequently Asked Questions

Avid S6 FAQ (Frequently Asked Questions):

Troubleshooting / How-To

System Restore:
WSControl Diagnostics:
Locking XMON to S6 Monitoring section:
Recalibrating Touchscreen:
Locating the System ID:

User Guides & Documentation


Translated Guides (v1.1)


Known Issues in S6 Software v2.0

Selecting a track in Pro Tools auto-scrolls to the first track when going past the bank limits of an Artist series controller (EUCON-3852)
When the Edit Window follows Bank Selection or the Mix Window follows Bank Selection preference is enabled, if you select a track in Pro Tools that is beyond banking limits of an S6, S3, or Artist control surface, that track auto scrolls to the top of the Edit window or far left of the Mix window.

Avid Tech Talk Webcasts - Season 4 - Episode 1 - Media Composer: Utilizing the Console When Troubleshooting

Posted in Pro Tools

July 8, 2015
Utilizing the Console When Troubleshooting
Media Composer
Presented by: Daniel Huber

For those who use and support Avid Media Composer, take a closer look at how the Console can be utilized during editing and troubleshooting. Learn how to gather important information or utilize specific commands to affect system behavior. Understand best practices and “do-no-harm” usage, the differences between “sticky “ and “non-sticky” commands, and how the console can impact specific Media Composer settings files.

For a full schedule of Tech Talk Webcasts and to sign up, visit
All Tech Talk Webcasts will be recorded and posted as an Avid Knowledgebase article shortly after each live event!

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Tech Talk Webcast Series II, Episode 1: Pro Tools: Troubleshooting Audio Issues

Posted in Pro Tools

January 28, 2014

Troubleshooting Audio Issues

Pro Tools

Presented by: Mark Fassler, Louis Hinton

11 am–12 pm Eastern

Learn how to get the highest performance out of Pro Tools by optimizing your system and troubleshooting problems. Manage plug-ins and permissions to increase stability, identify root causes in software and hardware issues, and review log files to aid in troubleshooting. And when all else fails, learn what you can do before contacting Customer Care to ensure the quickest resolution to problems.



For a full schedule of Tech Talk Webcasts and to sign up, visit

All Tech Talk Webcasts will be recorded and posted on shortly after each live event!

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Panasonic AMA Plugins

Posted in Pro Tools



Get direct access to and full native support of P2, DV, DVCPRO HD, AVC-LongG, and AVC-Intra media and metadata with the AMA P2 plug-in. Experience the fastest, most flexible P2 workflows as you edit footage directly from a P2 card or drive, mix and match media, work directly with P2 Drives, and deliver finished programs to P2 media.


The latest P2 plugins can be downloaded from Panasonic's website:


For Media Composer 6.5, Symphony 6.5, NewsCutter 10.5 and earlier, see the Installers attached at the bottom of this page.


Please see the support table on Panasonic's website for complete information.

Editor VersionP2 AMA Plugin Version
Media Composer 8.4 / 7.0.4.x / 6.5.4.x
NewsCutter 11.0.4.x / 10.5.4.x
Media Composer 8.2 / 7.0.4 / 6.5.4
NewsCutter 11.0.4 / 10.5.4
Media Composer 7.0.4 / 6.5.4
NewsCutter 11.0.3 / 10.5.4
Media Composer 7.0.3 / 6.5.4
NewsCutter 11.0.3 / 10.5.4
4.1 (Available for Windows Only)
Media Composer 7.0.2, NewsCutter
Media Composer 7.0, NewsCutter 11.03.0
Media Composer 6.5, Symphony 6.5
NewsCutter 10.5

Note: If you have existing Panasonic AMA plugins installed, they will not be automatically uninstalled when upgrading to a later version of Media Composer, Symphony or NewsCutter. They will continue to function, however they may not be formally qualified for the version you are now on.  If you experience any issues with Panasonic AMA you should ensure you are running a compatible version of the plugin.


  • AMA Plug-in Guides:

    AMA Workflow Guides:


    Version Support:

    Supported with Media Composer 3.5, Symphony 3.5, NewsCutter 7.5 and later

    Installers for Media Composer 6.5, Symphony 6.5 NewsCutter 10.5 and earlier:

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Sibelius 7.5.1 Silent Install Procedure

Posted in Pro Tools

Silent install process for Sibelius 7.5.1 (64-bit and 32-bit Windows):
*Note; these instructions are for computer administrators in schools that own ‘network’ multi-user licences of Sibelius 7.5.
Step 1.  The silent install process for Sibelius 7.5.1 cannot be completed using the default installer from the program DVD, or from the Trial or Update download pages.  You must use the specially separated installers available at the links below with this process. To begin with, download the separated Sibelius 7.5.1 installer via the appropriate link for your computer operating system below, which contains the specific exe file you will need:

64-bit Windows:
32-bit Windows:
*You must download either the 32-bit or the 64-bit installer, depending on the Windows operating system you will be installing on.
*Note; This download package is in compressed ‘ZIP’ format. After downloading, if you want to use it you first have to right-click it and choose ‘Extract All’ in Windows to get to the folder of content inside.  Once the ‘EXE’ file inside is extracted, place it somewhere that will be easy to direct the command prompt to.
Step 2.  Run the Command prompt on the machine ‘As Administrator’:
Run Command Prompt as Administrator
Step 3.  Using the ‘cd’ command, change the Command Prompt’s directory to the location of the exe installer you extracted from the package downloaded in Step 1.