Pro Tools MTRX Support
Activation and Registration
The Activation and Registration process for the Pro Tools | MTRX should start at avid.com/redemption After you log in to your Avid Account (or create a new Avid Account) you will be able to enter the Activation Code that is printed on your Pro Tools | MTRX Software Activation Card. You can enter the hardware serial number in the following step, and when the process is completed you will be able to download the DADman software for your Mac or Windows workstation.Avid Master Account Login Page: https://account.avid.com/
Downloads and Installation
The DADman software (for your Mac or Windows workstation) is available in your Avid Account after you follow the Activation/Registration steps above.
Installation instructions will also included in the Avid Account. Additional configuration info can also be found here:
Compatibility
DADman Software Workstation Compatibility:
- Mac OS 10.10 (Yosemite), 10.11 (El Capitan), and 10.12 (Sierra)
- Windows 8, Windows 8.1 or Windows 10
- EuControl 3.5 or higher
- S6 WSControl 3.5 or higher
Qualified EUCON media applications:
- Avid Pro Tools 12.7 or later
- Avid Pro Tools | HD 12.7 or later
Qualified SFP Modules:
- SFP's that are distributed by NTP and/or Avid are supported (contact your reseller)
- SFP's from other third parties may not work with Pro Tools | MTRX and are not recommended
Support Resources
Following Activation/Registration you should receive a confirmation email which includes a complimentary Avid Support Code (ASC). If you experience any problems with your hardware or software you can contact Avid Customer Care by going to https://www.avid.com/ASCform and entering your ASC, or by calling us at one of the phone numbers found here: http://www.avid.com/learn-and-support/contact-audio-and-music-support
Alternately you can also connect with other customers in our user community:
Avid Pro Mixing General Discussion