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Pro Tools | Control - Support and Setup

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Registration

Pro Tools | Control is a free iOS app for iPad which allows control of supported EUCON-aware applications via your Wi-Fi network. The application requires registration before use. After you launch Pro Tools | Control on your iPad, follow the onscreen instructions to create an Avid Master Account (or log in to an existing account). Once you have logged in you will need to complete the registration process.
 

Download and Installation

The Pro Tools | Control iOS app is available in the Apple App Store. To download Pro Tools | Control go to the App Store on your iPad and search for "pro tools control", or click the App Store button below.

  Pro Tools | Control icon
    Download on the App Store

Before using your copy of Pro Tools | Control you will also need to download and install EuControl drivers for your Mac or PC workstation. EuControl software downloads are available in your Avid Account after you complete the registration process in the Pro Tools | Control iOS app:  https://account.avid.com 

Go to My Products and Subscriptions and look for the Pro Tools | Control and EuControl downloads section:
Avid Account Screenshot
 

Compatibility

Officially qualified iPads:

  • iPad Air 2
  • iPad Mini 3
  • iPad Air
  • iPad Mini 2
Note: Earlier iPad models have not been qualified by Avid. Pro Tools | Control may work with older iPad versions but performance may vary.

Pro Tools | Control requires iOS 8.3 or higher
 

Workstation Compatibility:

  • Mac OS 10.10.3 or higher, 10.9.5 and Win 7/8.1
  • EuControl 3.3 or higher
  • Workstation 3.3 or higher

Qualified EUCON media applications:

  • Avid Pro Tools 12.1 or later
  • Avid Pro Tools | HD 12.1 or later
  • Avid Media Composer 8 or later
  • Apple Logic Pro X
  • Steinberg Cubase 8
  • Steinberg Nuendo 6.5
* While other EUCON-enabled audio and video software may work with Pro Tools | Control, they are not qualified at this time. For third party compatibility information refer to the EuControl Compatibility article
 

Wi-Fi Router compatibility:

  • 2.4GHz and 5GHz routers are supported, but 5GHz is highly recommended.  Please see your Wi-Fi Router's documentation for instructions on setting up a 5Ghz network


Other Control Surfaces:

Pro Tools | Control can be used simultaneously with the following Avid control surfaces:
  • Pro Tools | S3
  • Artist Mix
  • Artist Transport
  • Artist Color
* Artist Control cannot be used simultaneously with Pro Tools | Control. See the Pro Tools Control Guide for instructions on how to switch between Artist Control and Pro Tools | Control.
 

Support Resources

Pro Tools | Control is a free application and as such does not include any support entitlement. Technical issues can be reported and discussed on the Avid Pro Audio Community, and paid support can be purchased from the Avid web store.
  • User Forum: duc.avid.com
  • Pro Tools users - Purchase a per-incident Avid Support Code here
  • Pro Tools HD users - Purchase a per-incident Avid Support Code here
  • Other EUCON application users - Purchase a per-incident Avid Support Code here

 

Frequently Asked Questions

Q: How do I configure my media application to communicate with Pro Tools | Control?
A: Make sure EUCON is enabled in Pro Tools Setup menu > Peripherals; for other EUCON media applications see respective documentation

Q: Will Pro Tools | Control work with Pro Tools | S6, System 5, MC Pro, ICON, or C|24 control surfaces?
A: No, Pro Tools | Control is only compatible with EuControl software and the qualified surfaces that use EuControl software. It is possible to use Pro Tools | Control in conjunction with some MIDI controllers, such as Command|8.

Q: Will Pro Tools | Control work with Android or Windows Mobile devices?
A: No, not at this time.

Q: How do I create custom Soft Keys?
A: These can be created in EuControl Settings > Soft Keys tab. For instructions please refer to the Pro Tools Control Guide. You can download a custom Soft Keys set with instructions here.

Q: Can I create custom mixer layouts for Pro Tools | Control?
A: No, custom layouts can only be created for Artist Mix or Pro Tools | S3. However, they can be recalled directly from Pro Tools | Control.

Q: How do I see which Mac or PC application is focused?
A: Tap on the gear icon to access the Settings window and look for "Focused Application".
 

Troubleshooting / How-To

  • If you use EuControl 3.3 with Pro Tools 11.3.1 or earlier, meters will not appear on the control surface nor Pro Tools | Control app.
  • Make sure the iPad and the workstation are on the same Wi-Fi network
  • If the EuControl application isn't communicating with Pro Tools | Control, select "Restart EUCON Applications..." from the EuControl menu bar icon. Then, make sure Pro Tools | Control is added to the "My Surfaces" list in the EuControl Settings > Surfaces tab.
  • When the Pro Tools | Control app is communicating with your workstation you will see the name of the Focused Application in the Settings window (gear icon). If the field is blank then use the Restart EUCON Applications command:
    • On Mac, click the EuControl icon on the task bar and select Restart EUCON Applications, then click Yes.
    • On Windows, click the EuControl icon in the Task or System tray (Windows) and select Restart EUCON Applications, then click Yes. Unused icons will be shown in the Hidden icons view. All EUCON applications are restarted, including EuControl.

 

User Guides and Documentation


 

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