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If you don’t see your in-app purchases

Posted in Apple Portable Computers

Restore your in-app purchases

You might need to restore purchases in these cases:

  • You remove and reinstall an app.
  • You install a purchased app on another device using the same iTunes Store account.

Some in-app purchases like game currency or hints are consumable, meaning they run out as you use them. You can only restore non-consumable purchases. Learn about different types of in-app purchases.

To restore a non-consumable purchase, open the app you made the purchase in and look for an option to restore. You might find it in one of these places:

  • Main menu
  • Settings or Options
  • In-app store

Not all apps have an option to restore. If you don't see it, follow the steps in the next section to contact the app developer.

If you try the restore option and nothing happens, or you get an error, follow these steps: 

  1. Make sure you're signed in with the same Apple ID you used to make the purchase. Sign in with a different Apple ID if you need to.
  2. Check the restrictions on your device to make sure in-app purchases are allowed.
  3. Check your purchase history in iTunes on your computer to make sure you were charged for the purchase. 
  4. Restart your device. 

If you were charged for the purchase and still can't restore, contact the app developer for support. 

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