Knowledge base

OS X: About the incompatible software folder

Posted in Apple Mac OS

Some incompatible software is automatically disabled when you install OS X.

Mac OS X v10.6 Snow Leopard and later protect your Mac from certain incompatible software that may quit unexpectedly, or cause other issues. When you install OS X, or when you migrate from another Mac, known-incompatible software is moved to a folder named "Incompatible Software".

OS X also prevents known-incompatible software from opening. If you see a message indicating that you can't use "this version" of an app, contact the software's vendor or visit their website to see if a later, compatible version of the app is available. If you purchased the software from the Mac App Store, use Software Update to see if an updated version is available there.


Software restricted during installation and migration

During installation, OS X moves known-incompatible software to a folder named "Incompatible Software" at the top level of the startup drive. If this folder is present on your Mac, see what applications are in it, then check for available updates. To obtain a newer version of an Apple app, check the Mac App Store, or visit the Apple Store website.

 
Software restricted from opening

After installation, if you try to open ("launch") software known to quit unexpectedly, OS X may prevent it from opening. An alert also appears notifying you of the incompatibility. If you see this kind of message on your Mac, check to see if an update is available for the software mentioned in the alert. To obtain a newer version of an Apple app, check the Mac App Store, or visit the Apple Store website.

Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
Last Modified: Nov 18, 2013
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iOS product security: Validations and guidance

Posted in Apple Mac OS

Cryptographic Module Validations

All Apple FIPS 140-2 Conformance Validation Certificates can be found on the CMVP Vendor page http://csrc.nist.gov/groups/STM/cmvp/documents/140-1/1401vend.htm.

iOS 7 

iOS 6

Related articles and web sites:

Security Configuration Guides

Security-focused organizations provide well defined and vetted guidance for how to configure various platforms for accepted use. Security Configuration Guides provide an overview of features in OS X and iOS that can be used to enhance protection, known as "hardening your device". Worldwide governments have collaborated with Apple and developed guides designed to give instructions and recommendations for securing and for maintaining a more secure environment.

To use these guides, you should be an experienced user or system administrator, be familiar with the user interface, and have some working knowledge of management tools for the target platform. It is quite beneficial to be familiar with basic networking concepts. Certain instructions in the guides are complex, and deviation could result in adverse effects or reduced protection. Any changes made to your devices settings should be thoroughly tested before deployment.

 AU (DSD) Advice on iOS 6 iOS 5.1 or later
 NZ (GCSB) Advice on iOS 6 iOS 5.1 or later
 US (NSA) iOS 5 | SCAP
 US (DISA) Apple iOS 6 STIG

 

 

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Mac Basics: Mac App Store is the built in way to purchase and update software

Posted in Apple Mac OS

The Mac App Store is an easy way to browse, purchase, and install software for your computer in OS X.

Minimum System Requirements

  • A Mac computer with an Intel processor
  • Mac OS X v10.6.6 or later
  • Internet access, fees may apply
  • An iTunes or iCloud account, or you can create a new Apple ID in the Mac App Store

Usage

Open the Mac App Store by selecting App Store from the Apple Menu ().You can also open the Mac App Store by clicking the App Store icon in your Dock, or by double-clicking the App Store icon in Applications folder in the Finder. 

You can browse apps by selecting one of the views along the top of the Mac App Store window:

  • Featured
  • Top Charts
  • Categories
  • Purchases
  • Updates

You can also search for apps by title, developer or publisher, category, or description by using the search field in the upper-right corner of the App Store window.

Purchasing apps

Use your iTunes or iCloud account to purchase apps, or create a new account from the Mac App Store if needed. After the app downloads, you can find it in the Applications folder or Launchpad. Once you purchase an app, you can install it from the Purchases pane on any other Mac you own. Simply log in with the same Apple ID you used to originally purchase the app when prompted.

Updating apps

Use the Updates pane to update software you've previously purchased and installed from the Mac App Store. If prompted, log in using the Apple ID you used to make your purchases to install updated versions of your purchases.

In OS X Lion and later, you can also see OS X-related updates in the Updates pane of the Mac App Store window. As a shortcut, choose Software Update from the Apple menu to go directly to this pane.

App Store preferences

You can change how your apps are updated from App Store preferences in System Preferences. In OS X Lion and later, you can tell the App Store to automatically download apps you purchase from another Mac. In OS X Mavericks, you can automatically install app updates when your computer is left unattended. See "OS X: Updating OS X and Mac App Store apps" for more information.

Additional Information

  • You can find additional information about the Mac App Store by choosing Help > App Store Help from within the application.
  • Additional articles and support resources for the Mac App Store are available from the Apple Support website.
Last Modified: Nov 14, 2013
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MacBook Pro (Retina, Late 2013): Using 192 kHz sample rate digital audio

Posted in Apple Mac OS

Learn how to use 192 kHz sample rate optical digital audio with your MacBook Pro (Retina, Late 2013).

MacBook Pro (Retina, Late 2013) computers support up to a 192 kHz sample rate for audio playback when using the Toslink optical digital out port. To enable it, Select "192000.0 Hz” under the Format pop-up menu in Audio MIDI Setup.

Additional Information

The 192 kHz sample rate is not supported via the Toslink optical digital out port on earlier Mac computers. These have a maximum sample rate of 96 kHz.

Last Modified: Nov 14, 2013
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    Additional Product Support Information

    Mavericks: Hiragana input source is grayed out and unavailable

    Posted in Apple Mac OS

    To change this behavior, follow these steps.

    First, temporarily remove any other input sources used for languages other than Japanese:

    1. Open System Preferences.
    2. Select Keyboard.
    3. Select the Input Sources tab.
    4. Select a non-Japanese input method in the list. 
    5. Click the Remove Input Method button (-) to remove the selected method.
    6. Repeat steps 4 and 5 until you have removed all non-Japanese input methods.

    Next, remove the associated preference file for Input Sources.

    1. From the Finder, hold down the Option key and choose Go > Library.
    2. Open the Preferences folder in the window that appears.
    3. Locate the com.apple.HIToolbox.plist file in the Preferences folder. Drag this item to the Trash.
    4. Restart your computer.

    Finally, re-add any of your preferred input sources using the Input Sources tab of the Keyboard preferences pane of System Preferences. 

    1. Open System Preferences.
    2. Select Keyboard.
    3. Select the Input Sources tab.
    4. Click the Add Input Method button (+) to add the input method you want to use.
    5. Select your input method from the list, then click Add.
    6. Repeat steps 4 and 5 until you have added all of the input methods you want to use.

    The Hiragana input source should then be available as an Input Sources option.

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    OS X Mavericks: Apple FIPS Cryptographic Modules v4.0

    Posted in Apple Mac OS

    The OS X Mavericks Cryptographic Modules, Apple OS X CoreCrypto Module v4.0 and Apple OS X CoreCrypto Kernel Module v4.0, require no setup or configuration to be in “FIPS Mode” for FIPS 140-2 compliance on devices running OS X Mavericks v10.9. 

    For complete instructions about proper use of the modules, refer to the Crypto Officer Role Guide for FIPS 140-2 Compliance OS X Mavericks v10.9.

    Last Modified: Nov 11, 2013
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      Additional Product Support Information

      OS X: Security certifications and validations

      Posted in Apple Mac OS

      Click a topic for more information:

      Volatility Statements

      Government organizations and their supporting contractors who are required to provide a Volatility Statement from the product manufacturer can obtain one by sending an email request to AppleFederal@apple.com and providing the Requesting Government Agency, Apple Product Name, Product Serial Number, and Government Technical Contact for the request.

      Common Criteria Certification

      Common Criteria, an internationally approved set of security standards, provides a clear and reliable evaluation of the security capabilities of Information Technology products. By providing an independent assessment of a product's ability to meet security standards, Common Criteria Certification gives customers more confidence in the security of Information Technology products and leads to more informed decisions.

      Through a Common Criteria Recognition Arrangement (CCRA), twenty-six member countries have agreed to recognize the certification of Information Technology products with the same level of confidence.

      Configuration & Administration Guide
      About Common Criteria Audit Tools
      1
      1
      Audit Tools Download
      1
      1
      Whitepaper
      2
      2
      Test Cases
      2
      2
      Security Target
      2
      2
      Validation Report
      2
      2
      Validation Certificate
      2
      2
      Conformance Claims
      2
      2
      1. Command line interface (CLI) Security Audit Tools are built-in to Mac OS X v10.6 and later.  See the Admin Guide.
      2. This Mac OS X version was not submitted for Common Criteria Certification.

      FIPS 140 Conformance Validation

      The National Institute of Standards and Technology (NIST) established the Cryptographic Module Validation Program (CMVP) that validates cryptographic modules to Federal Information Processing Standards (FIPS) 140-2 and other cryptography based standards. The CMVP is a joint effort between NIST and the Communications Security Establishment of the Government of Canada (CSEC). 

      FIPS 140-2 refers specifically to the security requirements for cryptographic modules. The standard provides four increasing, qualitative levels of security: Level 1, Level 2, Level 3, and Level 4. These levels are intended to cover the wide range of potential applications and environments in which cryptographic modules may be employed.  A complete description of each level can be found within the FIPS 140-2 publication found on the NIST website (FIPS PUB 140-2).

      Cryptographic Modules validated as conforming to FIPS 140-2 are accepted by the Federal Agencies of both countries for the protection of sensitive information.

      The CMVP web portal contains complete details on the program, all the related standards and documents, as well as the official lists of FIPS 140-1 and FIPS 140-2 validated cryptographic modules.

      Cryptographic Module Validations

      All Apple FIPS 140-2 Conformance Validation Certificates can be found on the CMVP Vendor page http://csrc.nist.gov/groups/STM/cmvp/documents/140-1/1401vend.htm.

      OS X Mavericks v10.9

      Related articles:

      OS X Mountain Lion v10.8

      Related articles:


      OS X Lion v10.7

      Related articles:


      Mac OS X
      Snow Leopard v10.6

      Related articles:

       

      Read Full Article

      iOS 7: Apple FIPS iOS Cryptographic Modules v4.0

      Posted in Apple Mac OS

      The iOS Cryptographic Modules, Apple iOS CoreCrypto Module v4.0 and Apple iOS CoreCrypto Kernel Module v4.0, require no setup or configuration to be in “FIPS Mode” for FIPS 140-2 compliance on devices running iOS 7.

      For complete instructions about proper use of the modules, refer to the Crypto Officer Role Guide for FIPS 140-2 Compliance iOS 7.

      Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
      Last Modified: Nov 11, 2013
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        Additional Product Support Information

        About the security content of iOS 7.0.3

        Posted in Apple Mac OS

        This document describes the security content of iOS 7.0.3.

        For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. To learn more about Apple Product Security, see the Apple Product Security website.

        For information about the Apple Product Security PGP Key, see "How to use the Apple Product Security PGP Key."

        Where possible, CVE IDs are used to reference the vulnerabilities for further information.

        To learn about other Security Updates, see "Apple Security Updates".

        iOS 7.0.3

        • Passcode Lock

          Available for: iPhone 4 and later

          Impact: A person with physical access to the device may be able to make calls to any number

          Description: A NULL dereference existed in the lock screen which would cause it to restart if the emergency call button was tapped while a notification was being swiped and while the camera pane was partly visible. While the lock screen was restarting, the call dialer could not get the lock screen state and assumed the device was unlocked, and so allowed non-emergency numbers to be dialed. This issue was addressed by avoiding the NULL dereference.

          CVE-ID

          CVE-2013-5144 : Dany Lisiansky

        • Passcode Lock

          Available for: iPhone 4 and later

          Impact: The time delay for incorrect passcode attempts may be bypassed

          Description: When returning to the passcode lock from the Phone app, the passcode entry view is sometimes visible when it should not be, and so may be accessed even if the iPhone has been disabled due to many incorrect passcode attempts. This issue was addressed by updating the visibility of the passcode entry view on state changes.

          CVE-ID

          CVE-2013-5162 : Tomer and Mor

        • Phone

          Available for: iPhone 4 and later

          Impact: A person with physical access to the device may be able to call arbitrary contacts

          Description: Race conditions existed in the Phone app at the lock screen. Under various circumstances, the Phone app may allow access to the Contacts pane. This issue was addressed by preventing this display of the Contacts pane while the phone is locked.

          CVE-ID

          CVE-2013-5164 : Dany Lisiansky

        Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
        Last Modified: Oct 22, 2013
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        Additional Product Support Information

        OS X: Tags help you organize your files

        Posted in Apple Mac OS

        OS X Mavericks includes Tags – a powerful new way to organize your files. Whether your files are on your Mac or in iCloud, you can find them with just one click

        Using Tags

        With Tags, you can organize files by project, without having to move them into a folder. Your tags automatically appear in the Finder sidebar, so it’s easy to find tagged files no matter where they’re located. 

        To learn how to tag files and folders, find tagged items, and configure tags, click a topic below.

        Expand All

        Tagging a file

        When you save a file

        You can add tags to a file when you save it. This makes it easy to find the file later.

        1. In an app, choose File > Save,  or File > Export.
        2. In the sheet that appears, click the text field next to “Tags:”
          saving a document
        3. To add a tag:
          • Click on a recent tag that appears in the menu to link it your document. You can even add multiple tags.
          • Click “Show All…” to see the all of the tags you have created. Then, click on a tag to add it.
          • You can also add tag by typing. As you type in the Tags field, you’ll see matching suggestions from your existing tags.
          • To add a new tag, just type it in the field.
          • New tags you create automatically appear in other locations where tags are visible, such as in the Finder sidebar.
        4. To remove a tag from your document, click the existing tag in the Tags field to highlight it, then press the Delete key.

        From the Document menu

        OS X Mavericks includes a document menu you can use to update your file's name and other properties – including Tags. Hover your cursor over a document window's name, and click the menu button to the right of the document name. You can add and edit your tags from the popover menu that appears.

        document menu

        In the Finder

        If you've already saved a file, you can tag it directly from the Finder. 

        1. Select the files and folders you want to tag.
        2. Control-click, or right-click on one of the highlighted items.
        3. Select a favorite tag from the shortcut menu that appears. Select it again to remove a tag.
          tags contextual menu
           Select “Tags…” to access the Tags popover menu.
           
        4. To add a tag from the popover menu:
          • Click on a favorite tag that appears in the menu to link it your document. Keep clicking your favorites to add more tags to this document.
          • Click “Show All…” to see the all of the tags you have created. Then, click on each tag you want to attach.
          • In the text field, begin typing the name of any tag you have created. Auto text completion offers each tag that matches what you type. Press return or click on the tag to attach it. 
          • Start typing a new word or phrase to create a new tag. Press the Return key to create the tag and attach it to your document. 
            New tags you create automatically appear in other locations where tags are visible, such as in the Finder sidebar.
        5. To remove a tag from your document, click the existing tag in the Tags field to highlight it, then press the Delete key.

        In iCloud

        You can also tag files in iCloud so you can create projects with files from your Mac and iCloud. Tag files when opening or saving a file in iCloud, or from the Document menu when the file is already open. The tags you use on your Mac show up on your documents in iCloud.

        tags and iCloud

        Finding tagged files

        Click on a tag in the sidebar of a Finder window, or in an open or save window, and all items with that tag appear.

        finder sidebar tags

        In any Finder window, enter the tag you want to find in the search field. Items that have that tag appear. Enter multiple tags to find items to narrow or expand your search.

        search by tags in the Finder 

        Finder Sidebar

        All of your recent tags are listed in the sidebar of Finder windows. To tag an item using the sidebar, drag its icon to the tag in the sidebar of the Finder window.

        You can also change Tag properties directly from the sidebar of Finder windows. To edit a tag from the sidebar, Control-click or right-click the tag you want to update.

        tag properties

        In the shortcut menu that appears:

        • Select "Open in New Tab" to open a new Finder tab that shows you all files associated with that tag.
        • Select "Rename" to rename a Tag
        • Select "Delete Tag" to remove it. Once deleted, a tag is removed from all files associated with that tag and you can no longer use that tag as a search term. If you still want to use the tag again later but don't want to see it in the Sidebar, select "Remove from Sidebar" instead.
        • Select a Color, or No Color, to associate a color with a particular tag. The color you select shows up next to an item's filename in the Finder when the tag is associated with that file.

        Setting Tags preferences

        You can set up tag names, colors, and more from Tags preferences.

        1. From the Finder, select Finder > Preferences… to open the Finder Preferences window.
        2. In the Finder Preferences window, click the Tags button.

        tags preferences

        1. Tag dot
          Each dot corresponds to a tag. These are the same dots that appear next to an item name with that tag in the Finder.
          • Click and drag a dot to arrange the order of tags.
          • Click and drag a dot to the "Favorite Tags" (item 4) to make it a Favorite Tag.
          • Click the dot to assign it a color, or no color.
          • Control-click or right-click a dot to rename or delete its tag.
        2. Tag label
          This is the text-based name of each tag. Give the tag a unique name that you can use to search or organize with later.
          • Click it to rename the tag
        3. Sidebar preferences
          Tags can be new, active, or inactive. Inactive tags don't appear in the sidebar, but can still be added to items and searched for.
          • A hyphen (-) denotes a new tag.
          • A checkmark (✓) means that this tag shows up in the sidebar of dialogs and Finder windows.
          • If you deselect (uncheck) a Tag, it can still be used, but it doesn't show up in the sidebar of dialogs and Finder windows.
        4. Favorite Tags 
          Favorite Tags appear in the File menu and shortcut menus of the Finder 
          • Drag a tag from your tag list to the Favorite Tags pane in Tags preferences. You can replace favorites by dragging a new tag to an existing favorite's spot in the Favorites pane.
          • Drag your favorite tags in the Favorites pane to rearrange them.
          • Drag a favorite tag out of the Favorites pane in the preferences window to remove it from your favorites.

        Additional Information

        If you want to include your Tags when sending files through Mail, Messages, or other apps, compress your files and folders before sending them.

        Last Modified: Oct 22, 2013
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        • Last Modified: Oct 22, 2013
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        Additional Product Support Information