Knowledge base

See your purchase history in the iTunes Store

Posted in Apple iTunes

See your purchase history

  1. Open iTunes on your Mac or PC.
  2. Sign-in with the same Apple ID that you used to make your purchases.
    If you use Family Sharing, you'll see what you bought using your Apple ID, but you won't see what other family members bought, unless you sign in using their Apple ID.
  3. Click your name in the upper-right corner of the iTunes window.
  4. From the pop-up menu, select Account Info.
    You might be prompted to enter your password again.
  5. Scroll down to Purchase History. Next to Most Recent Purchase: [date], click See All.
    It might take a moment for your Purchase History to appear.
  6. To see the details of a purchase, click the arrow to the left of the order date. Your most recent purchases are first.

    You'll see the date, time, and web order number in the top-right corner.

If you don't recognize a purchase, first check to see if it's one of these types of charges before contacting Apple. 

If you don't see your purchase, it might be hidden. Learn how to hide or unhide items in your Purchase History

If you can't find an item that you purchased in the iTunes Store within the last 90 days, report a problem. For older purchases, contact iTunes Store support and select Purchases, Billing, and Redemption.

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Updating your Apple ID account information

Posted in Apple iTunes

Update your payment information

You can change your payment information for your Apple ID on your device or through iTunes. This payment information is the same as what you use to buy apps, music, and iCloud storage.

To change your payment information on an iPhone, iPad, or iPod touch, follow these steps:

  1. Go to Settings > iTunes & App Store.
  2. Tap your Apple ID > View Apple ID > Payment Information. 
  3. Change your payment information and tap Done.

To change your payment information on your Mac or PC, follow these steps:

  1. Open iTunes. 
  2. Click your Apple ID and select Account Info.
  3. From the Account Information page, click Edit to the right of Payment Type.
  4. Change your information and click Done. 

Learn more about how to change your payment information.

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Hide and unhide purchases in the Mac App Store

Posted in Apple iTunes

Hide your purchases

If you hide an item you purchased in the Mac App Store, you won't get update notifications for it, and you won't see it on your Purchases page. If you're using Family Sharing, hidden items will also be hidden from your family members.

Use these steps on OS X Mountain Lion or later:

  1. Open the Mac App Store.
  3. Choose Store > Sign In, then enter your Apple ID and password.
  5. Click Purchases.
  7. Right-click the item that you want to hide and choose Hide Purchase. A prompt will ask if you're sure that you want to hide the item.
  9. Click the Hide Purchase button. The item will fade. The item below it, if there is one, will replace it in the list.

Use these steps on OS X Lion:

  1. Open the Mac App Store.
  3. Choose Store > Sign In, then enter your Apple ID and password.
  5. Click Purchases.
  7. Locate the item that you want to hide.
  9. Click the X to the right of that item. The item will fade. The item below it, if there is one, will replace it in the list.

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Podcasts app for iOS: Playback controls

Posted in Apple iTunes

When you tap any podcast episode, you will see playback controls that look like this:
Podcast playback controls


Playback controls

Podcasts play/pause Play or Pause
Podcast episode list Tap to pick another unplayed episode from the podcast
Podcast next/previous controls Skips to the previous or next episode in a podcast
Podcasts skip ahead or back Skip back or ahead in an episode by 15 seconds
Podcasts playback speed Speed 1x, 1.5x, 2x, 0.5x will play back the episode at normal speed or at a faster or slower rate
Podcasts sleep timer Sleep Timer Lets you automatically stop playback of an audio podcast after a certain amount of time
Podcasts scrub control You can scrub through a podcast by dragging the playhead in the time index. While touching and dragging the playhead you change the scrub speed by dragging down on the screen.


Ask Siri
A quick way to control playback of your podcasts is by using Siri on your iOS device.

To Play: Say:
A station named “Commute” Play commute Podcast station
A podcast named "Fresh Air" Play Fresh Air Podcast
The newest episode of a specific podcast Play Latest Fresh Air Podcast
The oldest episode of a specific podcast Play Oldest Fresh Air Podcast
The newest episode out of all your podcasts Play My Latest Podcasts
The oldest episode out of all your podcasts Play My Oldest Podcasts
Resume playing last played episode if not yet finished (or play the next episode after it) Play My Podcasts

If you have cellular data usage disabled for the Podcasts app for iOS and you are currently using cellular data, then Siri will only play downloaded episodes.

Play order
You can choose to have a podcast play episodes newest to oldest or oldest to newest. 

  1. Tap My Podcasts.
  2. Tap a podcast.
  3. Drag down with one finger to reveal Settings.
  4. Tap Settings.
    Podcasts settings button
  5. Tap Play and choose how you would like the podcast to play back.
    Podcasts playback order


Sync playback position
If you play podcasts on multiple devices, you can sync the playback position to all of your devices if you sign in with the same Apple ID.

Mark as Played, Save Episode, or Delete Download
When you mark an episode as played, the blue dot next to it will disappear and the episode will also disappear from the Unplayed tab. If it was downloaded to your iOS device, it will delete 24 hours after you play it or mark it as played. You can save an episode that you've already played and it will appear under the Saved tab. If you've downloaded an episode and no longer want to keep it on your device you can delete it.

  1. Tap a podcast in My Podcasts
  2. Tap the information icon next to an episode:
  3. Tap the action you want to take for that podcast.
    Podcasts mark as played, save or delete


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About the security content of iTunes 11.1

Posted in Apple iTunes

For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. To learn more about Apple Product Security, see the Apple Product Security website.

For information about the Apple Product Security PGP Key, see "How to use the Apple Product Security PGP Key."

Where possible, CVE IDs are used to reference the vulnerabilities for further information.

To learn about other Security Updates, see "Apple Security Updates".


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About the security content of iTunes 11.1.4

Posted in Apple iTunes




    Available for: Windows 8, Windows 7, Vista, and XP SP2 or later


    Impact: A man-in-the-middle attack while browsing the iTunes Store via iTunes may lead to an unexpected application termination or arbitrary code execution


    Description: Multiple memory corruption issues existed in WebKit. These issues were addressed through improved memory handling.




    CVE-2013-1037 : Google Chrome Security Team


    CVE-2013-1038 : Google Chrome Security Team


    CVE-2013-1039 : own-hero Research working with iDefense VCP


    CVE-2013-1040 : Google Chrome Security Team


    CVE-2013-1041 : Google Chrome Security Team


    CVE-2013-1042 : Google Chrome Security Team


    CVE-2013-1043 : Google Chrome Security Team


    CVE-2013-1044 : Apple


    CVE-2013-1045 : Google Chrome Security Team


    CVE-2013-1046 : Google Chrome Security Team


    CVE-2013-1047 : miaubiz


    CVE-2013-2842 : Cyril Cattiaux


    CVE-2013-5125 : Google Chrome Security Team


    CVE-2013-5126 : Apple


    CVE-2013-5127 : Google Chrome Security Team


    CVE-2013-5128 : Apple


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    Apple TV: Unable to restore using iTunes

    Posted in Apple iTunes

    Some micro-USB cables that are bundled with products or accessories may only support charging those products (and not transmitting data) or they may work only with the product with which they were sold. Using one of these cables to restore your Apple TV may cause the issues above.

    To resolve these issues, please try these basic restore steps first. If the issue persists, continue with the following advanced troubleshooting steps.

    1. Temporarily disconnect any unnecessary USB devices from your computer, leaving only your Apple TV, the micro-USB cable, and a keyboard and mouse, if necessary.
    2. Restart your computer and try to restore again.
    3. If the issue persists, try using a different micro-USB cable if possible. If you don’t have another micro-USB cable, your local Apple Retail Store or Apple Authorized Service Provider can assist you in restoring your Apple TV.

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    iBooks: Frequently Asked Questions (FAQ) about iBooks and the iBookstore

    Posted in Apple iTunes

    Are book samples from the iBookstore downloaded to my iPad, iPhone, or iPod touch? 

    Yes, when you tap Get Sample for a book in the iBookstore, iBooks will download an excerpt from the book to your bookshelf. You can read this sample and either purchase or download the complete book from the last page of the sample. Once you acquire the full book, the sample will be replaced in your bookshelf with the complete book.

    How large are typical books from the iBookstore?

    The typical book is about 2 MB. Books that contain enhanced features such as audio or video will vary in size depending on the content. Enhanced books may take longer to download or require a Wi-Fi connection to purchase. The iBookstore offers textbooks that may be as large as 1-2 GB in file size and require a Wi-Fi connection if downloading from an iOS device. Download times for textbooks will vary depending on your internet connection. 

    What digital book file types does iBooks recognize? 

    iBooks supports the industry-leading ePub digital book file type. You can sync freely available ePub files to iBooks using iTunes, or purchase or download books from the iBookstore. iBooks also supports PDFs, which can be manually synced to iBooks. In addition to ePub and PDFs, iBooks 2.0 and later also provides support for the new iBooks format used in iBooks Author. Other digital book file types are not supported at this time.

    Can I purchase a book from my computer?

    In certain countries you can browse and purchase Books from the iTunes Store on your computer. View this article for more information.

    Can I copy my books on to other computers or devices?

    With Automatic Downloads enabled, you can automatically download new purchases to your other computers or devices. Learn more about Automatic Downloads in this article.

    Can I download books from other websites?

    Yes, you can download ePub and PDF files on your Mac or PC. Add them to your iTunes library choosing File > Add to Library, or drag the ePub or PDF file to the Books library on your computer. To read these books, simply sync them to your device in the supported formats.

    Can I back up the books I purchased?

    Yes, any books you've downloaded from the iBookstore will be automatically added to your iTunes library the next time you sync your device with your computer. To do this, your computer must be authorized with the same account that was used to download the books from the iBookstore. 

    How can I determine which books are copy-protected (DRM) versus those that are DRM-free?

    iTunes on your computer can show you the kind of book you have by selecting the book and then choosing File > Get Info. If the Kind is marked as Book, this is a book you downloaded from the Internet. If it is listed as Purchased Book, it is a DRM-free book downloaded from the iBookstore. If it is listed as Protected Book, it is a copy-protected book from the iBookstore.

    Can I download my previously purchased book again at no additional cost?

    Yes, you may download past purchases from the iBookstore at no additional cost. To download a book again, tap Store, then tap Purchased. Find the book you want to download again and tap the download button. You must be logged in to the iBookstore on your iOS device or iTunes Store on your computer using the Apple ID you originally used to purchase a book in order to download it again. View this article for more information about downloading past book purchases directly to your computer. Previous purchases may be unavailable if they are no longer on the iBookstore. Downloading previous purchases is not compatible with iPhone 4 (CDMA Model).

    Can I gift a book?

    No, you cannot gift a book in the iBookstore at this time.

    Is there a limit to the number of books I can have?

    The number of books you can have in iBooks will vary depending on the amount of space available on your device. iBooks does not limit the number of books allowed on your bookshelf.

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    iBooks: Frequently Asked Questions (FAQ) about iBooks features

    Posted in Apple iTunes

    Can iBooks play audio or video included with books?

    Yes, enhanced books can now automatically play audio or video included with the book using iBooks version 1.3 or later.

    Can iBooks read books aloud?

    Yes, iBooks version 1.3 or later introduces the read-aloud feature included in select children's books from the iBookstore. The read-aloud feature uses a real narrator to read the book to you and in some books will even highlight the words as you read along.

    Can iBooks open books offered in different languages?

    Yes, iBooks can display books written in many languages.

    Can I print my books and PDFs from iBooks?

    Yes, you can print PDFs and notes you've entered from iBooks, but the option to print ePub books is not available.1 You can also email PDFs and notes you have written from iBooks.

    Can iBooks open illustrated books that have pictures and illustrations to tell a story in a book format?

    Yes, iBooks version 1.2 or later allows you to view illustrated books (such as children's books, cookbooks, and art books) on your compatible iPad, iPhone, or iPod touch.

    Does iBooks include a dictionary?

    Yes, iBooks allows you to look up the definition of words using a built-in English, German, Spanish, French, Simplified Chinese, or Japanese language dictionary.  

    Can I highlight text and make notes?

    iBooks includes built-in Highlight and Note features. Highlight any word or passage of text within a book. You can also create a Note from your highlighted selection. Review your Highlights and Notes by tapping the Table of Contents button and then tapping Bookmarks. Highlights and Notes appear in their own section under Bookmarks.  

    Can I bookmark and save my page?

    iBooks will automatically remember where you left off each time you close a book or return to your Home screen. Tap the bookmark icon in the upper-right corner to bookmark a specific page. Wirelessly sync your Bookmarks, Highlights, and Notes with your other devices using your iTunes Store account by tapping Settings > iBooks > Sync Bookmarks > ON.

    Can I change the appearance of my books?

    Yes, iBooks allows you to adjust the font size and choose from five included fonts. You can also select sepia-colored pages and text and adjust the brightness of the device's display to make your books comfortable to read in any lighting situation. You can select the Night option in the Theme section within iBooks, which makes reading books in the dark easier to do. You can also change the appearance of books by changing the contrast setting on your iOS device to display white on black. On your iOS device, tap General > Accessibility and toggle the setting "White on Black." Then, open iBooks to read books with white text on a black background.

    Can I install and use custom fonts?

    No, not at this time.

    Can I rearrange books on my iBooks bookshelf?

    Yes, you can rearrange books in your iBooks bookshelf by touching and holding a book, then moving the book where you would like it.  You can also sort books in iBooks by switching to List view and tapping either Bookshelf, Titles, Authors, or Categories buttons. PDFs are conveniently stored on a separate bookshelf.

    Are there other ways to organize my books in iBooks?

    Yes, you can organize your books into a bookshelf or list view. You can also organize your books into specific collections on a topic of your choosing. For example, you can put all your books and PDFs related to your work in a single collection. To use Collections, tap the Collections button, or the name of the collection on your iPhone or iPod touch to change or add new collections.

    Can I read my books while my device is in airplane mode?

    Yes, an Internet connection is not required to read books already downloaded to your bookshelf.

    Do Parental Controls apply to books?

    Yes, Parental Controls are available for books with iOS 6 and later. Learn more about Parental Controls.

    Which books are shown on the New York Times bestseller lists? (Applies to U.S.)

    From the iBookstore, tap on NYTimes to view the weekly top Fiction and Nonfiction hardcover books. If a New York Times bestseller book is not available for download from iBookstore, it will be omitted from the list.

    Do books from the iBookstore have any Accessibility features?

    You can enjoy books downloaded from the iBookstore using the accessibility features built into iPad and iPhone or iPod touch

    Will the Kindle app or other eBook readers for iPhone work on iPad?

    Kindle and virtually all other eBook reader applications designed for iPhone or iPod touch should work with iPad.

    However, books downloaded from the Kindle Store and other books that are not in a DRM-free standard ePub format are not compatible with iBooks.

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