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If you see error 0x80090318 when you try to open the iTunes Store

Posted in Apple iTunes

If you have software on your computer that monitors Internet traffic, you might see error 0x80090318 when you:

  • Open the iTunes Store.
  • Update or back up iOS devices.
  • Start the Apple Mobile Device Service.
  • Sign in to the iCloud Control Panel.

This type of software might use a Layered Service Provider (LSP) which can help identify the particular program installed. Software that monitors Internet communication includes both valid programs, such as security or content filtering software, and potentially unwanted programs that use ad-injection, sometimes called adware.

Other indications that potentially unwanted software is installed on your computer include your search engine changing without you changing it or an increase in the number of pop-up ads displayed in your browser. Use the steps below to identify and remove this software.

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